HomeFAQsFAQ
Thank you for using the YouBike public bicycle service!
If you have any questions about using the service, please use the function below to search for answers or contact us.
- What should I do if I’ve lost my rented YouBike?
- YouBike 1.0 incompatible with YouBike 2.0
- How can I check the number of vehicles or empty docks available at YouBike stations?
- What should I do if Google verification fails?
- On-board screen shows "Out of service" when tapping IC card for rental
- What should I do if I have lost my IC card (EasyCard/iPass)?
- What can I do if no empty dock is available for return at a YouBike 1.0 station?
- Taipei/New Taipei City transfer discount (EasyCard)
- How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
- IC cards for YouBike 1.0?
- On-board screen shows "IC card locked" when tapping IC card for rental
- System code "1" appears when swiping IC card over the sensor for rental or return
- System code "0" appears when swiping IC card over the sensor for rental or return
- What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
- What can I do if I've forgot my YouBike password?
- System code "8" appears when swiping IC card over the sensor for rental or return
- What are the service areas of YouBike 2.0E?
- Taipei City Senior Card / Charity Card
- Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
- YouBike service center opening hours
- How can members add/delete IC cards or the cards linked for QR code scan?
- Does YouBike offer parent-child bicycle rental service?
- How can I find out the vehicle number and battery level of YouBike 2.0E?
- How do members rent and return YouBike 2.0?
- Does YouBike offer group rental service?
- System code "A" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Wrong card payment" when tapping IC card for return
- What is the rate for members to hire YouBike?
- What can I do if YouBike 2.0E does not have power assistance during a ride?
- Payment tools for YouBike 2.0E? (incl. IC card, credit card)
- What is a YouBike?
- System code "4" appears when swiping IC card over the sensor for rental
- Can I hire a YouBike for a promotional event?
- What should I do if I have not received the SMS verification code when signing up?
- On-board screen shows "IC card in use" when tapping IC card for rental
- What should I do about unusual amount deductions for the rental?
- TPASS/ Megacity Pass (EasyCard)
- How far can I ride on the YouBike 2.0E on electricity?
- System code "9" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
- How do I delete a member account or change a member's mobile phone number?
- Can I hire a YouBike for a commercial photo or video shoot?
- System code "5" appears when swiping IC card over the sensor for return
- How can I find out the number of days of my Daily YouBike rides?
- On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
- How do I find out if I've won a Daily YouBike prize?
- Is riding a YouBike covered by insurance?
- What should I check before riding a YouBike?
- System code "3" appears when swiping IC card over the sensor for rental or return
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
- Are there any restrictions on the types of credit cards for single rentals?
- E.Sun EasyCard co-branded card
- First 30-minute ride subsidy
- What should I check before riding a YouBike 2.0E?
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
- Can I take down the red stopper at the dock and park a bike?
- "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
- What are the precautions before riding Youbike?
- How do I sign up for the Daily YouBike campaign?
- How do I know if the payment went through?
- Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
- How do I sign up for YouBike?
- Can I use a YouBike for long rides or competitions?
- System code "2" appears when swiping IC card over the sensor for rental or return
- What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
- Which app do I need to download to ride a YouBike 2.0E?
- System code "7" appears when swiping IC card over the sensor for rental
- How do I check the battery level when riding a YouBike 2.0E?
- What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
- Payment methods and rates for single rentals?
- Do I need to re-register in a different county/city?
- On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
- What should I do if my rented YouBike breaks down?
- Do I need to re-register to use YouBike 2.0?
- How do members rent and return YouBike 2.0E bikes?
- On-board screen shows "Balance insufficient" when tapping IC card for return
- Do I need to sign up again to use a YouBike 2.0E?
- On-board screen shows "Timeout" when tapping IC card for rental
- On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
- On-board screen shows "rental limit" when tapping IC card for rental
- How do members rent and return YouBike 1.0?
- What should I do if I've lost the key to my YouBike 1.0 mobile lock?
- System code "6" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Balance insufficient" when tapping IC card for rental
- What can I do if no empty dock is available for return at a YouBike 2.0 station?
- Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
- What can I do if no bikes are available for rental at a YouBike station?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
- What should I do if I find my belongings left in the basket after returning a bike?
- How do I rent and return a YouBike 2.0 for single rentals?
- What should I do if I accidentally fall down on my bike?
- What can I do if my registered card balance is not sufficient to rent a bike?
- What are the rates for members to hire YouBike 2.0E?