您的瀏覽器不支援JavaScript功能,若網頁功能無法正常使用時,請開啟瀏覽器JavaScript狀態
Main content area
Sitemap
Font SizeSML

FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • What should I do if I’ve lost my rented YouBike?
  • How do members rent and return YouBike 1.0?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • Do I need to sign up again to use a YouBike 2.0E?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • Does YouBike offer parent-child bicycle rental service?
  • How far can I ride on the YouBike 2.0E on electricity?
  • What should I do if my rented YouBike breaks down?
  • What should I do if I accidentally fall down on my bike?
  • Can I hire a YouBike for a promotional event?
  • What should I check before riding a YouBike?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • System code "5" appears when swiping IC card over the sensor for return
  • What should I do if I have not received the SMS verification code when signing up?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What are the precautions before riding Youbike?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • How do I find out if I've won a Daily YouBike prize?
  • What are the service areas of YouBike 2.0E?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • How do I delete a member account or change a member's mobile phone number?
  • How do members rent and return YouBike 2.0E bikes?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • How can I find out the number of days of my Daily YouBike rides?
  • First 30-minute ride subsidy
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • Taipei City Senior Card / Charity Card
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • What should I do if Google verification fails?
  • How do I sign up for the Daily YouBike campaign?
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • How do members rent and return YouBike 2.0?
  • Payment methods and rates for single rentals?
  • How do I know if the payment went through?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • What can I do if I've forgot my YouBike password?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • How do I rent and return a YouBike 2.0 for single rentals?
  • What are the rates for members to hire YouBike 2.0E?
  • IC cards for YouBike 1.0?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • On-board screen shows "Out of service" when tapping IC card for rental
  • Can I take down the red stopper at the dock and park a bike?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • System code "4" appears when swiping IC card over the sensor for rental
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • System code "7" appears when swiping IC card over the sensor for rental
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • What is a YouBike?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • Does YouBike offer group rental service?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • Is riding a YouBike covered by insurance?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • How do I check the battery level when riding a YouBike 2.0E?
  • E.Sun EasyCard co-branded card
  • What should I check before riding a YouBike 2.0E?
  • What can I do if no bikes are available for rental at a YouBike station?
  • How do I sign up for YouBike?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • TPASS/ Megacity Pass (EasyCard)
  • What should I do if I find my belongings left in the basket after returning a bike?
  • What is the rate for members to hire YouBike?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • Do I need to re-register in a different county/city?
  • Do I need to re-register to use YouBike 2.0?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • Which app do I need to download to ride a YouBike 2.0E?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • YouBike 1.0 incompatible with YouBike 2.0
  • YouBike service center opening hours
  • What should I do about unusual amount deductions for the rental?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • Can I use a YouBike for long rides or competitions?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • Are there any restrictions on the types of credit cards for single rentals?