Privacy Policy

Privacy Policy

Thank you for using YouBike's official website, official applications and automated service equipment (hereinafter this website). Regarding your personal information and privacy, this website respects and protects it according to the law. For your confidence in using the services offered by this website and to allow this website to collect, store, use, transfer and disclose your personal information (including information concerning your previous use of our products and services), YouBike Co., Ltd. (hereinafter the “YouBike") would like to inform you of the privacy policy of this website (hereinafter the "Policy"). YouBike will treat any information that you provide with the utmost care and respect and will abide by the contents of this Policy, except as required by law or as otherwise agreed between you and YouBike. Personal information indicates information that identifies you and is not publicly available, such as your name, address, email address or mobile phone number.

This Policy only informs and governs how we collect, store, use and disclose personal information collected through this website and does not modify or alter any other agreements that may be in place or coming into effect between you and YouBike. If your personal information is acquired by YouBike through a third-party entity, such personal information shall be subject to our privacy policy as set out with you or the third party. If you provide personal information to YouBike by other means, such as by calling us over the phone or in connection with a marketing campaign or registration of a service or product, such personal information is not subject to this Policy.

You acknowledge and agree that this Policy has the same effect as written consent. By accessing, using or providing personal information to us through this website, you acknowledge that you have read this statement and agree to the practices set forth in this Policy.

1. Personal Data Collection Policy
When you participate in any of YouBike's activities, sign up for membership or receive other related services through this website, we may ask you to provide your name, National ID Card number, address, telephone number, e-mail or other relevant information. Additionally, we may retain records generated by website servers when you browse or make inquiries on the Internet, including but not limited to the IP address of the connecting device you are using, the browser you are using, the time you are using it, and your browsing and clicking history. However, we will not, and cannot, match these records with your identity unless you are willing to provide us with your personal data. Please note that other websites linked to this website may also gather your personal data. These linked websites have their own privacy policies regarding the personal details you voluntarily give to them, and this Policy does not apply to their data processing practices.

2. Data Storage and Retention
Your personal data is stored in a strictly confidential manner in the database system of this website. Access and use of your personal data is subject to YouBike's authority management regulations. Unauthorized person cannot access or use your personal data by any means.

3. Collection and Use of Data
Your personal data will be processed and utilized by this website in compliance with the law and for the specific purposes set out in the terms of service to which you have agreed. This website will not use your personal data for purposes other than those specified and will not disclose it arbitrarily to other third parties.

4. Use of Cookies
Cookies are small pieces of text sent to your browser by a website you visit to distinguish between users’ preferences. You can modify your browser's acceptance of cookies in the "Privacy" section of your browser's "Internet Options," including whether accepting all cookies, being notified when cookies are set, and rejecting all cookies. Were you to opt out of all cookies, you may not be able to use some of our personalized services or participate in some of the activities. To offer a better and more personalized service to you and to facilitate your participation in personalized interactions, cookies are created when you sign up or log in, and modified when logging out.
To refine the service of this website, YouBike analyze the behavior of browsing the page including the number of visitors and users’ viewing behavior. This website may write and read cookies on tour browser aligning this Policy.

5. Data Sharing Policy
Your personal data stored on this website is well protected under the Personal Data Protection Act. It will not be sold, exchanged, rented or otherwise for disclosing to other organizations or individuals, except in the following three circumstances where your personal data may be shared with third parties.
• Prior consent or authorization has been given by you.
• Requirements by a lawful and formal procedure administered by a judicial authority or other competent body.
• Offer of other service or benefits. It’s necessary to share your information with the third parties when offering certain service and benefits. You are able to freely choose whether accept this kind of service, and the website will provide amplified explanation and information before accessing the information.

6. Information Delivery Methods
To enhance the overall service content, this website may deliver content regarding services and benefits that YouBike does not provide. We will fully inform you of the activities, and you can decide whether to receive the service and the activity or not. If you reject the service, this website will not provide your information on this website to any third parties. This website will convey benefits, cycling activities, survey questionnaires, and emails to you with your consent while registering or beforehand. The website will specify the information and email that is sent from it, while also providing the procedure, instructions, and link regarding stopping receiving this information and emails.

7. Personal Data Protection Measures
According to Article 7 of the YouBike membership terms and conditions, members are required to ensure the accuracy and completeness of their personal information at all times; Regarding the information that does not refer to individual confidential payment (e.g., credit card number and authentication data), this website will not conceal this information when registering, logging in, and checking at the related section for the sake of users’ convenience. Do not use shared or publicly accessible devices to log in and enter data. Keep your personal information, password, and login device from others without your consent or any illegal use. In addition, be aware of others potentially logging in, amend, and delete your register and personal information without your consent. Always remember to log out after you have finished using the functions offered on this website. This website will not amend or delete any of your data without your consent or in conformity with the terms, and conditions of membership, and the law. Should you notice any of the above irregularities, please inform us immediately and do the necessary process (e.g., change your password, etc.). If your personal information has been changed, you may update it yourself by logging on to this website or by contacting our customer service staff through the contact details provided on this website to assist you with the updates.

8. The Collection, Storage and Use of All Relevant Security Sensitive Information on this Website
This website will collect, store, and use all security sensitive information (including name, National ID Card number, date of birth, mobile phone number, e-mail address, contact address, password, credit card information, e-ticket information, mobile payment information, and electronic payment information), mobile device resources (location, camera, Siri, search, notifications, Bluetooth, GPS), and mobile device features. According to the law and the Terms of Service, you have consented, this website may process and use your data for specific purposes. This website will not be used for other purposes nor disclose to other third parties.

9. Cessation of Use or Deletion of Personal Data
If you do not wish to have your personal data provided to this website for further use, you may contact us via the contact details given on this website and we will cease to use or delete your personal data promptly upon receiving your consent.

10. Privacy Inquiry
Should you have any questions about these terms and conditions, please feel free to write to us by e-mail or call our service line.

▸Taipei City
   Email: service-taipei@youbike.com.tw
   Phone: 02-8978-8822

▸New Taipei City
   Email: service-ntpc@youbike.com.tw
   Phone: 02-8979-1122

▸Taoyuan City
   Email: service-taoyuan@youbike.com.tw
   Phone: 03-286-8222

▸Hsinchu Country
   Email: service-hsinchu@youbike.com.tw
   Phone: 03-659-1122

▸Hsinchu City
   Email: service-hccg@youbike.com.tw
   Phone: 03-659-0022

▸Hsinchu Science Park
   Email: service-hccg@youbike.com.tw
   Phone: 03-659-0022

▸Miaoli County
   Email: service-miaoli@youbike.com.tw
   Phone: 037-558822

▸Taichung City
   Email: service-taichung@youbike.com.tw
   Phone: 04-2369-6922

▸Chiayi County
   Email: service-cyhg@youbike.com.tw
   Phone: 05-2949522

▸Chiayi City
   Email: service-chiayi@youbike.com.tw
   Phone: 05-2949222

▸Tainan City
   Email: service-tainan@youbike.com.tw
   Phone: 06-300-9966

▸Kaohsiung City
   Email: service-kaohsiung@youbike.com.tw
   Phone: 07-2626-288

▸Pingtung Country
   Email: service-pingtung@youbike.com.tw
   Phone: 08-884-9888

▸Taitung Country
   Email: service-taitung@youbike.com.tw
   Phone: 089-219322

11. Privacy Policy Revisions
YouBike will amend this Policy as necessary to ensure that your privacy is not violated based on applicable laws and regulations. YouBike will post amendments on YouBike's official website and publish the revised Policy in full at the same time.