HomeFAQsFAQ
Thank you for using the YouBike public bicycle service!
If you have any questions about using the service, please use the function below to search for answers or contact us.
- System code "1" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Out of service" when tapping IC card for rental
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
- How do I delete a member account or change a member's mobile phone number?
- How do I find out if I've won a Daily YouBike prize?
- Can I use a YouBike for long rides or competitions?
- How do I sign up for YouBike?
- Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
- TPASS/ Megacity Pass (EasyCard)
- What should I do if I've lost the key to my YouBike 1.0 mobile lock?
- How can I find out the vehicle number and battery level of YouBike 2.0E?
- Do I need to re-register to use YouBike 2.0?
- Payment tools for YouBike 2.0E? (incl. IC card, credit card)
- Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
- What should I check before riding a YouBike 2.0E?
- On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
- How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
- Taipei/New Taipei City transfer discount (EasyCard)
- On-board screen shows "Wrong card payment" when tapping IC card for return
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
- On-board screen shows "Timeout" when tapping IC card for rental
- How far can I ride on the YouBike 2.0E on electricity?
- IC cards for YouBike 1.0?
- System code "7" appears when swiping IC card over the sensor for rental
- What should I do if Google verification fails?
- On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
- System code "4" appears when swiping IC card over the sensor for rental
- System code "3" appears when swiping IC card over the sensor for rental or return
- Do I need to sign up again to use a YouBike 2.0E?
- How can members add/delete IC cards or the cards linked for QR code scan?
- Payment methods and rates for single rentals?
- How do members rent and return YouBike 2.0?
- Can I hire a YouBike for a commercial photo or video shoot?
- Is riding a YouBike covered by insurance?
- Does YouBike offer parent-child bicycle rental service?
- What should I do if I accidentally fall down on my bike?
- What are the rates for members to hire YouBike 2.0E?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
- On-board screen shows "Balance insufficient" when tapping IC card for rental
- How can I find out the number of days of my Daily YouBike rides?
- What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
- What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
- Can I take down the red stopper at the dock and park a bike?
- On-board screen shows "IC card in use" when tapping IC card for rental
- What can I do if no bikes are available for rental at a YouBike station?
- What should I do if I find my belongings left in the basket after returning a bike?
- What are the precautions before riding Youbike?
- System code "5" appears when swiping IC card over the sensor for return
- What can I do if YouBike 2.0E does not have power assistance during a ride?
- What are the service areas of YouBike 2.0E?
- How do I check the battery level when riding a YouBike 2.0E?
- How can I check the number of vehicles or empty docks available at YouBike stations?
- On-board screen shows "IC card locked" when tapping IC card for rental
- Do I need to re-register in a different county/city?
- What can I do if my registered card balance is not sufficient to rent a bike?
- Can I hire a YouBike for a promotional event?
- How do members rent and return YouBike 2.0E bikes?
- What is the rate for members to hire YouBike?
- What should I check before riding a YouBike?
- Which app do I need to download to ride a YouBike 2.0E?
- Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
- What can I do if no empty dock is available for return at a YouBike 1.0 station?
- On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
- On-board screen shows "Balance insufficient" when tapping IC card for return
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
- What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
- What should I do if I have not received the SMS verification code when signing up?
- YouBike service center opening hours
- What should I do about unusual amount deductions for the rental?
- System code "0" appears when swiping IC card over the sensor for rental or return
- Does YouBike offer group rental service?
- How do I know if the payment went through?
- On-board screen shows "rental limit" when tapping IC card for rental
- How do I sign up for the Daily YouBike campaign?
- What is a YouBike?
- System code "A" appears when swiping IC card over the sensor for rental or return
- What can I do if I've forgot my YouBike password?
- On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
- First 30-minute ride subsidy
- What should I do if I have lost my IC card (EasyCard/iPass)?
- How do I rent and return a YouBike 2.0 for single rentals?
- System code "2" appears when swiping IC card over the sensor for rental or return
- Taipei City Senior Card / Charity Card
- E.Sun EasyCard co-branded card
- What should I do if my rented YouBike breaks down?
- "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
- What should I do if I’ve lost my rented YouBike?
- System code "8" appears when swiping IC card over the sensor for rental or return
- How do members rent and return YouBike 1.0?
- System code "6" appears when swiping IC card over the sensor for rental or return
- System code "9" appears when swiping IC card over the sensor for rental or return
- What can I do if no empty dock is available for return at a YouBike 2.0 station?
- YouBike 1.0 incompatible with YouBike 2.0
- Are there any restrictions on the types of credit cards for single rentals?