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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • System code "0" appears when swiping IC card over the sensor for rental or return
  • What can I do if I've forgot my YouBike password?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • Do I need to re-register to use YouBike 2.0?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • What should I do if I accidentally fall down on my bike?
  • Taipei City Senior Card / Charity Card
  • Do I need to sign up again to use a YouBike 2.0E?
  • Can I use a YouBike for long rides or competitions?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • What should I do if Google verification fails?
  • Which app do I need to download to ride a YouBike 2.0E?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • What is a YouBike?
  • How do I know if the payment went through?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • Does YouBike offer parent-child bicycle rental service?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • How far can I ride on the YouBike 2.0E on electricity?
  • System code "7" appears when swiping IC card over the sensor for rental
  • On-board screen shows "Timeout" when tapping IC card for rental
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • How do members rent and return YouBike 2.0E bikes?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • YouBike 1.0 incompatible with YouBike 2.0
  • How do I sign up for the Daily YouBike campaign?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • What should I check before riding a YouBike?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • What are the service areas of YouBike 2.0E?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • What can I do if no bikes are available for rental at a YouBike station?
  • Are there any restrictions on the types of credit cards for single rentals?
  • What should I do about unusual amount deductions for the rental?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • What should I do if I have not received the SMS verification code when signing up?
  • Does YouBike offer group rental service?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • What should I do if my rented YouBike breaks down?
  • IC cards for YouBike 1.0?
  • What should I do if I’ve lost my rented YouBike?
  • System code "4" appears when swiping IC card over the sensor for rental
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • YouBike service center opening hours
  • How do members rent and return YouBike 1.0?
  • How can I find out the number of days of my Daily YouBike rides?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • How do I delete a member account or change a member's mobile phone number?
  • How do I check the battery level when riding a YouBike 2.0E?
  • Can I take down the red stopper at the dock and park a bike?
  • E.Sun EasyCard co-branded card
  • First 30-minute ride subsidy
  • Do I need to re-register in a different county/city?
  • How do I find out if I've won a Daily YouBike prize?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • How do I sign up for YouBike?
  • What is the rate for members to hire YouBike?
  • What are the rates for members to hire YouBike 2.0E?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • What are the precautions before riding Youbike?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • System code "5" appears when swiping IC card over the sensor for return
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • How do I rent and return a YouBike 2.0 for single rentals?
  • Payment methods and rates for single rentals?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • On-board screen shows "rental limit" when tapping IC card for rental
  • How do members rent and return YouBike 2.0?
  • TPASS/ Megacity Pass (EasyCard)
  • Can I hire a YouBike for a promotional event?
  • What should I check before riding a YouBike 2.0E?
  • Is riding a YouBike covered by insurance?