Question 1

On-board screen shows "Out of service" when tapping IC card for rental

Accepted Answer

When the on-board screen shows &quot;Out of service,&quot; it means that the vehicle is not available for service. Please find another vehicle or go to another station to rent a vehicle.

Question 2

Which app do I need to download to ride a YouBike 2.0E?

Accepted Answer

YouBike 2.0E is a 2.0 system, please download YouBike 2.0 app at http://www.youbike.com.tw/app2.html(Note: YouBike 2.0E service areas: Hsinchu County, Hsinchu City (incl. Hsinchu Science Park), Miaoli County, Taichung City, Chiayi City, Tainan City, Kaohsiung City and;Pingtung County.)

Question 3

TPASS/ Megacity Pass  (EasyCard)

Accepted Answer

The new public transportation monthly pass - TPASS/Megacity Pass :;1. Area :;Keelung/Taipei /New Taipei /Taoyuan City2. Price : within every 30 days,;NT$1200.3.;Available date: Starting from July 1, 20233. YouBike 1.0&amp;2.0 Riding Discounts :;Free for the first 30 minutes of riding in Taipei and New Taipei City.Free for the first 60 minutes of riding in Taoyuan City.(Notice : YouBike is not operational in Keelung City.);More information, please visit Taipei Metro official website link.

Question 4

Taipei City Senior Card / Charity Card

Accepted Answer

Go to the Senior Card upgrade page for more information on YouBike rides using bonus points.

Question 5

Do I need to re-register to use YouBike 2.0?

Accepted Answer

Existing members do not need to re-register. A linked YouBike IC card can rent a YouBike 2.0 directly.

Question 6

How do I know if the payment went through?

Accepted Answer

You can login into YouBike to check in the Member Area if your payment has gone through via the following channels.:1. &ldquo;Check your ride history&rdquo; under &quot;Member Login&quot; on the official YouBike website: https://en.youbike.com.tw/region/main/login/2. &quot;Transaction History&quot; in &quot;Card Management&quot; on the official YouBike app:Download YouBike 1.0 app now: http://www.youbike.com.tw/app.htmlDownload YouBike 2.0 app now: http://www.youbike.com.tw/app2.html(Note: YouBike 1.0 app service areas: Taipei City, New Taipei City, Taoyuan City, Hsinchu City (incl. Hsinchu Science Park), Miaoli County, Taichung City)(Note: YouBike 2.0 app service areas: Taipei City, New Taipei City, Hsinchu County, Hsinchu City, Taichung City, Chiayi City, Tainan City, Kaohsiung City and;Pingtung County.)3. &quot;Ride History Inquiry&quot; in &quot;Member Login&quot; at the kiosk of the YouBike 1.0 stations

Question 7

On-board screen shows "IC card in use" when tapping IC card for rental

Accepted Answer

When the on-board screen shows &quot;IC card in use,&quot; it means that there is no record of a previous return.Please return the vehicle to the dock before you hire another vehicle. If you have already returned your vehicle, please call YouBike Customer Service for assistance.

Question 8

Do I need to sign up again to use a YouBike 2.0E?

Accepted Answer

Existing members do not need to re-register, YouBike IC cards can be used to rent YouBike 2.0E bikes directly.

Question 9

Does YouBike offer parent-child bicycle rental service?

Accepted Answer

YouBike does not offer a parent-child bike rental service, sorry for any inconvenience caused.

Question 10

What is the rate for members to hire YouBike?

Accepted Answer

Find out the rates for each region by going to Charges now.https://en.youbike.com.tw/region/main/rate/

Question 11

What are the precautions before riding Youbike?

Accepted Answer

A. For your safety, please refer to the following instructions before riding. If you have any other questions, please refer to the FAQ or call our &ldquo;customer service&rdquo; for assistance.1. Find out more about &ldquo;Equipment&rdquo; now.2. Find out more about &ldquo;Riding Tips&rdquo; now.

Question 12

What should I do if I've lost the key to my YouBike 1.0 mobile lock?

Accepted Answer

1. Please call our customer service in your county or city (at normal rates) immediately for assistance.2. If the bicycle key is lost during use, the user is obliged to transport the vehicle to the YouBike service center (service hours are as per the website announcement) and pay the key cost of NT$200. If the user is unable to transport the vehicle and needs the service of the operator, the roadside assistance fee will be charged. If the vehicle is located in the same county/city as where it was rented, an additional NT$150 will be charged, otherwise an additional NT$350. If the vehicle is situated in another area, the hirer should transport the vehicle to the county or city where it was rented for the operator&#39;s handling.3. If the key is lost, the rental fee will be charged until the time of notification to the service center.;

Question 13

Can I take down the red stopper at the dock and park a bike?

Accepted Answer

The presence of a red stopper on a dock means that the dock is either out of service or not yet operational. You are reminded that if you remove the red stopper and park a bike, you will be liable for any subsequent charges.

Question 14

Payment tools for YouBike 2.0E? (incl. IC card, credit card)

Accepted Answer

1. IC card: EasyCard and iPASS2. Credit card(Note: Five IC cards can be linked to one member account, including EasyCard, iPASS and other IC cards linked for QR code scan.)(Note: A card linked for QR code scan means a credit card or e-payment linked for rental by QR code scan for YouBike 2.0, with only one of the two allowed to be added to the account.)

Question 15

IC cards for YouBike 1.0?

Accepted Answer

EasyCard and iPASS(Note: Five IC cards can be linked to one member account, including EasyCard, iPASS and other IC cards linked for QR code scan.)

Question 16

On-board screen shows "Balance insufficient" when tapping IC card for return

Accepted Answer

The &quot;Balance insufficient&quot; message on the on-board screen means that there is insufficient balance on the IC card to cover the current charge.Please make sure the balance on your IC card is sufficient to cover the previous and current charges before you rent a vehicle again. When you tap your IC card, the onboard screen will show &quot;Previous charge NT$xxx, Balance NT$xxx.&quot; After paying the previous charge, you can use your IC card again to rent a bike.

Question 17

What can I do if no empty dock is available for return at a YouBike 2.0 station?

Accepted Answer

You can either wait for a space at the station or return the bike to a nearby station.You can check the number of available empty docks at YouBike 2.0 stations via the following channels.1. &ldquo;Station Information&quot; on the official YouBike website: https://en.youbike.com.tw/region/main/stations/2. &ldquo;Station Map&quot; on the official YouBike app:Download YouBike 2.0 app now:http://www.youbike.com.tw/app2.html(Note: YouBike 2.0 app service areas: Taipei City, New Taipei City, Hsinchu County, Hsinchu City, Taichung City, Chiayi City, Tainan City, Kaohsiung City and;Pingtung County.)3. YouBike AI Customer Service&#39;s &quot;Station Inquiry&quot;: https://chatweb.youbike.com.tw/4. &quot;Station Inquiry&quot; on YouBike LINE&rsquo;s official accountJoin the official YouBike LINE account now: https://lin.ee/3ukmDPPRT

Question 18

How do I rent and return a YouBike 2.0 for single rentals?

Accepted Answer

1.If you have Taiwan mobile number , please visit &rdquo;sign up&rdquo;.2.;If you don&rsquo;t have Taiwan mobile number, please refer to the following process;1. Rental process:(1) Download the official YouBike app, open the app and click &quot;Rent via QR Code&quot; at the bottom of the home screen, then select &quot;Single Rental&quot; and follow the steps to link your credit card.(2) When finished linking, go back to the home screen of the app and click &quot;Rent via QR Code&quot; at the bottom. Press the on-board &quot;Rent via QR Code&quot; button, point it at the on-board screen and either scan the QR code or enter the verification code for unlocking. The &ldquo;Pull the bike backwards. Return it later to a 2.0 dock&rdquo; message appears on the screen. Hold the handlebars with both hands and pull back to get the bike.;2. Return process:Align your bike&#39;s front wheel with the wheel alignment grooves. Insert the lock into the slot as far as it can go and confirm that the screen reads &quot;Thank You,&quot; indicating you have returned it.Find out how to rent or return YouBike on a one-time rental basis

Question 19

What should I do if I have lost my IC card (EasyCard/iPass)?

Accepted Answer

1. Where the IC card is lost when &ldquo;not renting a bike&rdquo;A. Members can go to the YouBike Member Area to delete their lost card and set up another IC card to continue renting YouBike.B. If members are unable to delete the card by themselves, please call our customer service in your county or city (at normal rates). YouBike customer service staff will check the identity of the user, confirm that he/she is the member who applied for the card, and check the system to confirm that the vehicle has been returned before assisting the user to deactivate the card.2. Where the IC card is lost when &ldquo;renting a bike&rdquo;Please return the rented bicycle to the YouBike rental station and call our customer service in your county or city (at normal rates). YouBike customer service staff will check the identity of the user, confirm that he/she is the member who applied for the card, and check the system to confirm that the vehicle has been returned before assisting the user to deactivate the card.;

Question 20

Can I hire a YouBike for a commercial photo or video shoot?

Accepted Answer

If you are interested in hiring a YouBike for a commercial photo or video shoot, please fill in the application form and someone will contact you upon receipt.

Question 21

Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?

Accepted Answer

Please check the correct antenna position of your NFC-enabled handset before using it as there are no certain specifications for the position and size of the antenna on the market and the specifications vary from brand to brand. When renting a vehicle, press the &quot;Rent via IC Card&quot; button and tap the correct position of the antenna on your mobile phone flat against the sensor zone and leave it there for 3-5 seconds until the &ldquo;Pull the bike backwards&rdquo; message appears on the screen and you can pick up your vehicle. If you are still unable to rent a vehicle in this way, or if another message pops up, please call our customer service for assistance.

Question 22

What are the service areas of YouBike 2.0E?

Accepted Answer

YouBike 2.0E service areas: Hsinchu County, Hsinchu City (incl. Hsinchu Science Park), Miaoli County, Taichung City, Chiayi City, Tainan City, Kaohsiung City and;Pingtung County.

Question 23

How do I find a 2.0E vehicle available on the YouBike 2.0 station map?

Accepted Answer

On the official website and YouBike 2.0 app station map, when a lightning symbol appears at the top left of a station, it means that a YouBike 2.0E vehicle is available at that station.

Question 24

On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking

Accepted Answer

The &quot;Unlock with original phone&quot; shown on the on-board screen means that the hirer did not use the original phone to scan QR code to unlock the vehicle.Many renters use different mobile phones to scan QR code, or scan the wrong QR code. We recommend using the official YouBike 2.0 app to check your rental history (access: log in as a member ➜ Member Management ➜ Card Management ➜ Transaction History) in order to remove the mobile lock smoothly.If you are unable to unlock the vehicle, please call YouBike Customer Service for assistance.

Question 25

Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?

Accepted Answer

In case of unreturned vehicles, unusual transactions, lost cards, unpaid fees or other factors, the card will be deactivated upon confirmation and will be locked. After the card is being locked, it will not affect any of its other functions, except for being unable to use YouBike. If the card is lost or damaged, members are advised to report the loss of the card to the respective function authority to ensure their rights.

Question 26

First 30-minute ride subsidy

Accepted Answer

Find out the rates for each region by going to Charges now.

Question 27

Do I need to re-register in a different county/city?

Accepted Answer

YouBike membership is valid throughout Taiwan, so you can rent directly from different counties and cities without having to re-register.

Question 28

System code "4" appears when swiping IC card over the sensor for rental

Accepted Answer

Message code 4: means the IC card&#39;s balance is insufficient; please ensure the card has a balance of more than NT$1 before renting a vehicle.

Question 29

Does YouBike offer group rental service?

Accepted Answer

To maintain and provide public access to YouBike, we do not run a group rental service.

Question 30

What should I check before riding a YouBike 2.0E?

Accepted Answer

1. Check the battery level on the on-board screen: up to 80 km on a flat road at full power, power assistance stops at speeds above 25 km/h.2. Check front and rear brakes: Adjust the braking force progressively with both hands. Do not apply the brakes suddenly to avoid danger.3. Check front and rear tire pressure: Make sure to check the tire pressure condition.4. Check the lights: Make sure the front/rear lights are automatically and constantly illuminated.5. Adjust the saddle: Adjust to proper height.6. Do not rent if saddle reversed: This means the vehicle breaks down for repair. If you find that the vehicle is malfunctioning, set the saddle to the lowest level and rotate it backwards, and call customer service, we will send our staff to repair it.

Question 31

On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return

Accepted Answer

The on-board display indicates &quot;Tap the IC Card Again,&quot; meaning that the IC card was tapped against the sensor not long enough, or the IC card is faulty and the system did not read the IC card information successfully.Please extend the time when you pass your card over the sensor, or take the IC card out of the wallet separately and swipe it again.

Question 32

How do I sign up for the Daily YouBike campaign?

Accepted Answer

To join the Daily YouBike campaign, you need to be a YouBike member and register on the Daily YouBike campaign website to complete your profile settings and accumulate the days of your rides.Go to the Daily YouBike campaign page to sign up now.

Question 33

Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)

Accepted Answer

1. IC card: EasyCard and iPASS2. Credit card3. E-payment: Easy Wallet and LINE Pay.(Note: Easy Wallet is applicable to Taipei City and New Taipei City)(Note: LINE Pay is applicable to Kaohsiung City.)(Note: Five IC cards can be linked to one member account, including EasyCard, iPASS and other IC cards linked for QR code scan.)(Note: A card linked for QR code scan means a credit card or e-payment linked for rental by QR code scan for YouBike 2.0, with only one of the two allowed to be added to the account.)

Question 34

What should I do if I find my belongings left in the basket after returning a bike?

Accepted Answer

1. People who find lost items in YouBike vehicles and docking stations can hand them over to the police or any YouBike service center, where they will be checked by service staff and posted on the official website regularly for inquiries.2. In case of losing an item, rental users can make inquiries in person, by phone, email or on the official website Lost &amp; Found. Once the lost property is verified, they can collect it at a designated service center.3. According to the Civil Code, if no one has claimed the lost property after six months of public notice, the finder will acquire ownership or the operator will take care of it accordingly.;

Question 35

Can I use a YouBike for long rides or competitions?

Accepted Answer

Given that the YouBike is set up primarily for short-distance travel, it is designed to be used on urban roads. Thank you for your interest in YouBike, but for your own safety, we recommend that you do not venture out on hills or long rides.

Question 36

System code "7" appears when swiping IC card over the sensor for rental

Accepted Answer

Message code 7: means the IC card is faulty, please call YouBike customer service (at normal rates) to confirm the status of the card.;

Question 37

E.Sun EasyCard co-branded card

Accepted Answer

Go to the E.Sun EasyCard co-branded credit card website for exclusive YouBike offers.

Question 38

On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental

Accepted Answer

The screen displaying &quot;Previous charge NT$xxx, Balance NT$xxx&quot; refers to the system deducting the previous rental amount and registering it retroactively.The previous charge is deducted and registered retroactively before rental, as your IC card balance was not sufficient or you did not complete the return process on the previous occasion, resulting in the system failing to keep a record.

Question 39

What is a YouBike?

Accepted Answer

YouBike is an electronic, unmanned and automated public bicycle system that provides 24-hour point-to-point rental and return services. With its quality operation, comfortable bicycles and easy registration and use, YouBike encourages people to change their travel habits and use the public transport system to reduce traffic congestion, while saving energy and creating a sustainable and intelligent transport environment.

Question 40

What can I do if my registered card balance is not sufficient to rent a bike?

Accepted Answer

If you use a card with a balance (&lt;0, negative value) insufficient to rent a bike, the message code 4/Insufficient balance will appear on the display. Please top up your card and pass the card over the sensor zone again for rental.

Question 41

System code "5" appears when swiping IC card over the sensor for return

Accepted Answer

Message code 5: refers to the return with wrong card (rent a vehicle with card A, return it with card B). Please make sure the light goes back to green, which means the bike return is completed. The next time you rent a vehicle with card A, code 3 will pop up, and once the amount due last time is deducted and registered retroactively, you can rent a vehicle by tapping your card.

Question 42

What can I do if I've forgot my YouBike password?

Accepted Answer

You can use the official YouBike app, official website or kiosk at all 1.0 stations. Click on &quot;Member Area,&quot; select &quot;Forget Password,&quot; enter your username (i.e. mobile phone number), receive the SMS verification code, enter the verification code and set a new password (8-12 digits or alphabetic characters).

Question 43

Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?

Accepted Answer

Please tap the correct position of the antenna on your mobile phone flat against the sensor zone and leave it there for at least 5 seconds to avoid interruption of data transmission or sensor detection failure which may result in payment failure. If the payment has gone through, your payment amount and card balance will be indicated and the light will switch back to a constant green light (message code 3 will appear if the previous charge was paid and the payment went through). If you are still unable to pay in this way or if another message code pops up, please call our customer service in your county or city (at normal rates) for assistance.;

Question 44

How far can I ride on the YouBike 2.0E on electricity?

Accepted Answer

Up to 80 km on a flat road when fully charged, with power assistance stopped at speeds above 25 km/h.

Question 45

What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?

Accepted Answer

If the screen is stuck on a black, white or animated page, you can tap 2-3 times in the &quot;top left&quot; section of the screen to return to the home page after the screen has been refreshed. If the touch doesn&rsquo;t work, please call our customer service in your county or city (at normal rates) and ask them to send someone to repair the unit.

Question 46

How can I check the number of vehicles or empty docks available at YouBike stations?

Accepted Answer

You can check the number of vehicles available for rental and the number of empty docks available for parking at YouBike stations through the following channels.1. &ldquo;Station Information&quot; on the official YouBike website: https://en.youbike.com.tw/region/main/stations/2. &ldquo;Station Map&quot; on the official YouBike app:; ; ; ;Download YouBike 1.0 app now: http://www.youbike.com.tw/app.html; ; ; ;Download YouBike 2.0 app now: http://www.youbike.com.tw/app2.html; ; ; ;(Note: YouBike 1.0 app service areas: Taipei City, New Taipei City, Taoyuan City, Hsinchu City (incl. Hsinchu Science Park), Miaoli County, Taichung City); ; ; ;(Note: YouBike 2.0 app service areas: Taipei City, New Taipei City, Hsinchu County, Hsinchu City, Taichung City, Chiayi City, Tainan City, Kaohsiung City and;Pingtung County.)3. YouBike AI Customer Service&#39;s &quot;Station Inquiry&quot;: https://chatweb.youbike.com.tw/4. &quot;Station Inquiry&quot; on YouBike LINE&rsquo;s official account; ; ;Join the official YouBike LINE account now: https://lin.ee/3ukmDPPRT

Question 47

How do I find out if I've won a Daily YouBike prize?

Accepted Answer

You can find out if you have won a Daily YouBike prize through the following channels.1. &quot;Event News - Winners List&quot; in the &quot;Events&quot; section of the official YouBike website: https://www.youbike.com.tw/marketing/2. YouBike AI Customer Service&#39;s &quot;Daily YouBike Winners Inquiry&quot; under &quot;YouBike Event Inquiry&quot;: https://chatweb.youbike.com.tw/3. &quot;Daily YouBike Award Record Inquiry&quot; in the &ldquo;Member Area&rdquo; on the YouBike LINE official account;Join the official YouBike LINE account now: https://lin.ee/3ukmDPPRT

Question 48

YouBike service center opening hours

Accepted Answer

Go to the service center list now to find out the opening hours of service centers in each region.https://en.youbike.com.tw/region/main/service-center/

Question 49

How do I delete a member account or change a member's mobile phone number?

Accepted Answer

If your original mobile phone number is no longer in use, you are unable to log in, or if you need to delete your previous account, please go to one of the YouBike service centers and fill in the application forms with your ID document as we are unable to provide online assistance due to personal data law, and the staff on site will help you delete your account.

Question 50

What are the rates for members to hire YouBike 2.0E?

Accepted Answer

YouBike 2.0E service areas: Hsinchu County, Hsinchu City (incl. Hsinchu Science Park), Miaoli County, Taichung City, Chiayi City Tainan City, Kaohsiung City and;Pingtung County.Find out how to pay for your rides now.

Question 51

How can members add/delete IC cards or the cards linked for QR code scan?

Accepted Answer

You can log into the official app, official website, service center and kiosk of the 1.0 rental stations and proceed to card management to add or delete cards.

Question 52

What should I do if my rented YouBike breaks down?

Accepted Answer

If you find your bike breaks down in the middle of your ride, please return it at the nearest rental station and help turn the saddle 180 degrees to prevent the next person from renting it. Y YouBike patrol staff will take the bike back for repair. It is recommended that you check the condition of your bike before you set off and make sure it is in good condition before renting it. If the vehicle is found to be faulty after it has been hired, you can rent another vehicle immediately after it has been returned to the original rental station within 5 minutes.

Question 53

Payment methods and rates for single rentals?

Accepted Answer

1. Single Rental can only be paid for by credit card at the rate based on the location of the rental station (check the rates by region now), and information on each rental transaction can be found on your credit card statement.2. Single Rental (by non-members) are not eligible for ride subsidy and public bicycle injury insurance.3. Single Rental is granted by credit card for 120 hours per time and must be approved again beyond 120 hours.4. Single Rental is subject to deposit payment: NT$3,000 for YouBike 2.0 / YouBike 2.0E. If you rent and return the bike normally, the system will automatically revoke the deposit and refund the amount at the end of the period, with the refund to be given depending on the processing days of each credit card issuer.

Question 54

What should I do about unusual amount deductions for the rental?

Accepted Answer

1. In case of unusual payment deductions, please call our customer service in your county or city (at normal rates) for assistance.2. If you visit the YouBike service center in person to request a refund, you will be required to fill in relevant receipt information, and will be refunded in cash upon completion. If the refund process is not completed, no refund will be given.;

Question 55

How do I check the battery level when riding a YouBike 2.0E?

Accepted Answer

The battery level is displayed on the on-board screen. If the battery level is 20-10%, the screen shows &quot;Low battery, please return the bike ASAP&quot;; if the battery level is 10%-5%, the screen reads &quot;power will be turned off, please return the bike immediately&quot;; if the battery level is below 5%, there is no power assistance and the on-board screen is turned off, but you can still ride and return the bike normally.

Question 56

"Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental

Accepted Answer

The on-board screen shows &quot;Card not registered,&quot; meaning that the IC card has not been linked to a member account.You will only be able to rent YouBike 2.0 once you have added the IC card to your account. As a reminder, it takes about 3-5 minutes after your card has been linked before you can rent a bike.

Question 57

Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?

Accepted Answer

Please tap the correct position of the antenna on your mobile phone flat against the sensor zone and leave it there for at least 5 seconds to avoid interruption of data transmission or sensor detection failure which may result in payment failure. If the payment has gone through, your payment amount and card balance will be indicated on the on-board screen (if the previous charge was paid and the payment went through, &quot;Previous charge NT$XXX and Balance NT$XXX will be indicated). If you are still unable to pay in this way, please call our customer service in your county or city (at normal rates) for assistance.;

Question 58

On-board screen shows "IC card locked" when tapping IC card for rental

Accepted Answer

The on-board screen shows &quot;IC card locked,&quot; which means the IC card record is abnormal, please call YouBike customer service for assistance.;

Question 59

System code "3" appears when swiping IC card over the sensor for rental or return

Accepted Answer

Message code 3: means deducting the previous charge from your card and registering retroactively. The system did not deduct the amount on your previous rental because the balance on your card was not sufficient for payment or the card was not read; therefore, the amount is deducted first on the current rental.

Question 60

How do members rent and return YouBike 1.0?

Accepted Answer

1. Rent via IC Card: After signing up for membership, go to the dock with a green light with your registered EasyCard or iPass. Check that the bicycle is safe and secure, then swipe the card over the sensor zone and wait until the green light starts flashing and beeping, then hold the handlebars with both hands and pull back to get the bike.;2. Return and Pay: Find an empty dock with a blue light and align your bike&#39;s front wheel with the wheel alignment grooves. Insert the lock into the slot as far as it can go and confirm that the blue light is flashing and beeping, and hover your card over the sensor for payment and the light flashing green indicates a successful return. Be sure to take your belongings with you. If the green light does not appear, please call customer service in the local county/city (at normal rates) to confirm.Find out how YouBike members rent and return bikes nowhttps://www.youbike.com.tw/region/main/rent-way/member/

Question 61

Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?

Accepted Answer

YouBike 2.0E is a 2.0 system, please park at the 2.0 dock. The 2.0 dock allows you to park one YouBike 2.0 or 2.0E bike.

Question 62

System code "8" appears when swiping IC card over the sensor for rental or return

Accepted Answer

Message code 8: means restrictions on rental service; you are not allowed to rent another bike at the same station 15 minutes after returning a bike, for the goal of fair sharing.

Question 63

Are there any restrictions on the types of credit cards for single rentals?

Accepted Answer

A Yes, the credit card issuing organization for single rental must be one of VISA, MASTER, JCB, or UnionPay in order to be linked.

Question 64

On-board screen shows "Wrong card payment" when tapping IC card for return

Accepted Answer

The on-board screen shows &quot;Wrong card payment,&quot; which means that the vehicle was returned with an IC card other than the original one (IC card A for rental, IC card B for return and payment).Please return the vehicle to the dock first and make sure that the &quot;Hi, there!&quot; message is displayed on the on-board screen, which means the vehicle is successfully returned. The next time you rent a bike with IC card A, the on-board display will show &quot;Previous charge NT$xxx, Balance NT$xxx,&quot; and the previous charge will be deducted and registered retroactively, then you can swipe your card again to rent a bike.

FAQ

Thank you for using the YouBike public bicycle service!