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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • Payment methods and rates for single rentals?
  • How do I find out if I've won a Daily YouBike prize?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • Is riding a YouBike covered by insurance?
  • Taipei City Senior Card / Charity Card
  • First 30-minute ride subsidy
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • Can I hire a YouBike for a commercial photo or video shoot?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • What should I do if I have not received the SMS verification code when signing up?
  • What is a YouBike?
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • What can I do if no bikes are available for rental at a YouBike station?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • What should I do if my rented YouBike breaks down?
  • What should I check before riding a YouBike?
  • How do I know if the payment went through?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • How do I sign up for YouBike?
  • Are there any restrictions on the types of credit cards for single rentals?
  • What are the precautions before riding Youbike?
  • IC cards for YouBike 1.0?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • Does YouBike offer parent-child bicycle rental service?
  • How do I rent and return a YouBike 2.0 for single rentals?
  • System code "7" appears when swiping IC card over the sensor for rental
  • How can I find out the number of days of my Daily YouBike rides?
  • System code "5" appears when swiping IC card over the sensor for return
  • What should I do if Google verification fails?
  • TPASS/ Megacity Pass (EasyCard)
  • What should I check before riding a YouBike 2.0E?
  • How do members rent and return YouBike 1.0?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • Do I need to sign up again to use a YouBike 2.0E?
  • How do I sign up for the Daily YouBike campaign?
  • What should I do about unusual amount deductions for the rental?
  • What should I do if I accidentally fall down on my bike?
  • What are the service areas of YouBike 2.0E?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • How do members rent and return YouBike 2.0?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • E.Sun EasyCard co-branded card
  • YouBike 1.0 incompatible with YouBike 2.0
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • What should I do if I find my belongings left in the basket after returning a bike?
  • How far can I ride on the YouBike 2.0E on electricity?
  • How do I check the battery level when riding a YouBike 2.0E?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • Do I need to re-register in a different county/city?
  • What is the rate for members to hire YouBike?
  • Can I take down the red stopper at the dock and park a bike?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • On-board screen shows "rental limit" when tapping IC card for rental
  • YouBike service center opening hours
  • What should I do if I’ve lost my rented YouBike?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • Can I hire a YouBike for a promotional event?
  • System code "4" appears when swiping IC card over the sensor for rental
  • Does YouBike offer group rental service?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • Taipei/New Taipei City transfer discount (EasyCard)
  • What can I do if I've forgot my YouBike password?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • What are the rates for members to hire YouBike 2.0E?
  • Which app do I need to download to ride a YouBike 2.0E?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • How do I delete a member account or change a member's mobile phone number?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • How do members rent and return YouBike 2.0E bikes?
  • Do I need to re-register to use YouBike 2.0?
  • Can I use a YouBike for long rides or competitions?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?