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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • Does YouBike offer parent-child bicycle rental service?
  • How do I check the battery level when riding a YouBike 2.0E?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • What should I do if I’ve lost my rented YouBike?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • TPASS/ Megacity Pass (EasyCard)
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • Can I use a YouBike for long rides or competitions?
  • YouBike service center opening hours
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • Does YouBike offer group rental service?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • Do I need to re-register in a different county/city?
  • Payment methods and rates for one-time rentals?
  • What should I check before riding a YouBike?
  • How do members rent and return YouBike 2.0?
  • How do I sign up for YouBike?
  • System code "4" appears when swiping IC card over the sensor for rental
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • On-board screen shows "Out of service" when tapping IC card for rental
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • What are the service areas of YouBike 2.0E?
  • How far can I ride on the YouBike 2.0E on electricity?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • What should I do about unusual amount deductions for the rental?
  • Which app do I need to download to ride a YouBike 2.0E?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • What is the rate for members to hire YouBike?
  • E.Sun EasyCard co-branded card
  • How do I find out if I've won a Daily YouBike prize?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • Do I need to sign up again to use a YouBike 2.0E?
  • What should I do if I have not received the SMS verification code when signing up?
  • How do I delete a member account or change a member's mobile phone number?
  • IC cards for YouBike 1.0?
  • How do I rent and return a YouBike 2.0 for a one-time rental?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What is a YouBike?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • How do I sign up for the Daily YouBike campaign?
  • System code "7" appears when swiping IC card over the sensor for rental
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • How can I find out the number of days of my Daily YouBike rides?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • What should I check before riding a YouBike 2.0E?
  • Taipei City Senior Card / Charity Card
  • How do members rent and return YouBike 2.0E bikes?
  • How do I know if the payment went through?
  • What can I do if no bikes are available for rental at a YouBike station?
  • YouBike 1.0 incompatible with YouBike 2.0
  • On-board screen shows "rental limit" when tapping IC card for rental
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • How do I rent and return a YouBike 1.0 for a one-time rental?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • Can I hire a YouBike for a promotional event?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • What should I do if I accidentally fall down on my bike?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • What are the rates for members to hire YouBike 2.0E?
  • Is riding a YouBike covered by insurance?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • Do I need to re-register to use YouBike 2.0?
  • First 30-minute ride subsidy
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • What can I do if I've forgot my YouBike password?
  • Can I take down the red stopper at the dock and park a bike?
  • How do members rent and return YouBike 1.0?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • System code "5" appears when swiping IC card over the sensor for return
  • What should I do if my rented YouBike breaks down?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
YouBike 2.0 in white and yellow
can only be returned to YouBike 2.0 docks.
YouBike 2.0E in white and orange
can only be returned to YouBike 2.0 docks.