您的瀏覽器不支援JavaScript功能,若網頁功能無法正常使用時,請開啟瀏覽器JavaScript狀態
Main content area
Sitemap
Font SizeSML

FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • Do I need to sign up again to use a YouBike 2.0E?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • How can I find out the number of days of my Daily YouBike rides?
  • Payment methods and rates for one-time rentals?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • Do I need to re-register in a different county/city?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • YouBike service center opening hours
  • On-board screen shows "rental limit" when tapping IC card for rental
  • Do I need to re-register to use YouBike 2.0?
  • How do I sign up for the Daily YouBike campaign?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • What should I do if I accidentally fall down on my bike?
  • Does YouBike offer group rental service?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • What can I do if I've forgot my YouBike password?
  • How do members rent and return YouBike 2.0E bikes?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What should I do if I have not received the SMS verification code when signing up?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • How do I sign up for YouBike?
  • Which app do I need to download to ride a YouBike 2.0E?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • What can I do if no bikes are available for rental at a YouBike station?
  • Is riding a YouBike covered by insurance?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • Can I use a YouBike for long rides or competitions?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • System code "4" appears when swiping IC card over the sensor for rental
  • What are the rates for members to hire YouBike 2.0E?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • System code "7" appears when swiping IC card over the sensor for rental
  • How do I check the battery level when riding a YouBike 2.0E?
  • What should I do if I’ve lost my rented YouBike?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • What is the rate for members to hire YouBike?
  • How do members rent and return YouBike 1.0?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • How do I delete a member account or change a member's mobile phone number?
  • How do members rent and return YouBike 2.0?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • How far can I ride on the YouBike 2.0E on electricity?
  • IC cards for YouBike 1.0?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • How do I know if the payment went through?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • What are the service areas of YouBike 2.0E?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • What should I do about unusual amount deductions for the rental?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • How do I rent and return a YouBike 1.0 for a one-time rental?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • What should I check before riding a YouBike 2.0E?
  • Taipei City Senior Card / Charity Card
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • System code "5" appears when swiping IC card over the sensor for return
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • Can I take down the red stopper at the dock and park a bike?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • Does YouBike offer parent-child bicycle rental service?
  • What should I check before riding a YouBike?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • What is a YouBike?
  • Can I hire a YouBike for a promotional event?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • YouBike 1.0 incompatible with YouBike 2.0
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • TPASS/ Megacity Pass (EasyCard)
  • First 30-minute ride subsidy
  • How do I rent and return a YouBike 2.0 for a one-time rental?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • What should I do if my rented YouBike breaks down?
  • How do I find out if I've won a Daily YouBike prize?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • E.Sun EasyCard co-branded card
YouBike 2.0 in white and yellow
can only be returned to YouBike 2.0 docks.
YouBike 2.0E in white and orange
can only be returned to YouBike 2.0 docks.