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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • On-board screen shows "IC card in use" when tapping IC card for rental
  • Are there any restrictions on the types of credit cards for single rentals?
  • What are the service areas of YouBike 2.0E?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "rental limit" when tapping IC card for rental
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • How do I delete a member account or change a member's mobile phone number?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • How do members rent and return YouBike 2.0?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • YouBike service center opening hours
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • IC cards for YouBike 1.0?
  • System code "7" appears when swiping IC card over the sensor for rental
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Timeout" when tapping IC card for rental
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • How far can I ride on the YouBike 2.0E on electricity?
  • What is a YouBike?
  • How do I know if the payment went through?
  • What should I check before riding a YouBike 2.0E?
  • How do members rent and return YouBike 1.0?
  • What should I do if I have not received the SMS verification code when signing up?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • System code "4" appears when swiping IC card over the sensor for rental
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • What should I do about unusual amount deductions for the rental?
  • How do I find out if I've won a Daily YouBike prize?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • Can I use a YouBike for long rides or competitions?
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • What should I do if Google verification fails?
  • What can I do if no bikes are available for rental at a YouBike station?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • First 30-minute ride subsidy
  • How do I sign up for the Daily YouBike campaign?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • How can I find out the number of days of my Daily YouBike rides?
  • TPASS/ Megacity Pass (EasyCard)
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • What are the rates for members to hire YouBike 2.0E?
  • Taipei City Senior Card / Charity Card
  • Does YouBike offer parent-child bicycle rental service?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • Do I need to re-register to use YouBike 2.0?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • What should I do if I’ve lost my rented YouBike?
  • What should I do if my rented YouBike breaks down?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • E.Sun EasyCard co-branded card
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • How do I check the battery level when riding a YouBike 2.0E?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • How do I rent and return a YouBike 2.0 for single rentals?
  • How do members rent and return YouBike 2.0E bikes?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • What should I check before riding a YouBike?
  • What are the precautions before riding Youbike?
  • What should I do if I accidentally fall down on my bike?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • Do I need to sign up again to use a YouBike 2.0E?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • System code "5" appears when swiping IC card over the sensor for return
  • Can I hire a YouBike for a commercial photo or video shoot?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • Is riding a YouBike covered by insurance?
  • Which app do I need to download to ride a YouBike 2.0E?
  • Do I need to re-register in a different county/city?
  • Payment methods and rates for single rentals?
  • Can I hire a YouBike for a promotional event?
  • How do I sign up for YouBike?
  • Can I take down the red stopper at the dock and park a bike?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • Taipei/New Taipei City transfer discount (EasyCard)
  • YouBike 1.0 incompatible with YouBike 2.0
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • What is the rate for members to hire YouBike?
  • Does YouBike offer group rental service?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • What can I do if I've forgot my YouBike password?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?