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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • System code "8" appears when swiping IC card over the sensor for rental or return
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • System code "7" appears when swiping IC card over the sensor for rental
  • Taipei/New Taipei City transfer discount (EasyCard)
  • Is riding a YouBike covered by insurance?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • What should I do if my rented YouBike breaks down?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • Do I need to re-register to use YouBike 2.0?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "rental limit" when tapping IC card for rental
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • What should I do if I find my belongings left in the basket after returning a bike?
  • What is the rate for members to hire YouBike?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • Can I take down the red stopper at the dock and park a bike?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • Can I hire a YouBike for a promotional event?
  • What should I do if I’ve lost my rented YouBike?
  • What can I do if I've forgot my YouBike password?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • What should I check before riding a YouBike 2.0E?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • How do I find out if I've won a Daily YouBike prize?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • How do I delete a member account or change a member's mobile phone number?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • How do I sign up for the Daily YouBike campaign?
  • Does YouBike offer group rental service?
  • What can I do if no bikes are available for rental at a YouBike station?
  • TPASS/ Megacity Pass (EasyCard)
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • What are the precautions before riding Youbike?
  • How do members rent and return YouBike 2.0?
  • YouBike 1.0 incompatible with YouBike 2.0
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • What are the rates for members to hire YouBike 2.0E?
  • How do members rent and return YouBike 1.0?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • Taipei City Senior Card / Charity Card
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • What should I do about unusual amount deductions for the rental?
  • First 30-minute ride subsidy
  • Can I use a YouBike for long rides or competitions?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • Does YouBike offer parent-child bicycle rental service?
  • What are the service areas of YouBike 2.0E?
  • System code "5" appears when swiping IC card over the sensor for return
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • How can I find out the number of days of my Daily YouBike rides?
  • What is a YouBike?
  • How do I know if the payment went through?
  • How far can I ride on the YouBike 2.0E on electricity?
  • How do I check the battery level when riding a YouBike 2.0E?
  • What should I do if Google verification fails?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • How do I sign up for YouBike?
  • What should I check before riding a YouBike?
  • Payment methods and rates for single rentals?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • IC cards for YouBike 1.0?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • YouBike service center opening hours
  • System code "4" appears when swiping IC card over the sensor for rental
  • How do members rent and return YouBike 2.0E bikes?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • Are there any restrictions on the types of credit cards for single rentals?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • Do I need to re-register in a different county/city?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • On-board screen shows "Out of service" when tapping IC card for rental
  • Which app do I need to download to ride a YouBike 2.0E?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • Do I need to sign up again to use a YouBike 2.0E?
  • What should I do if I have not received the SMS verification code when signing up?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • E.Sun EasyCard co-branded card
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • What should I do if I accidentally fall down on my bike?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • How do I rent and return a YouBike 2.0 for single rentals?