HomeFAQsFAQ
Thank you for using the YouBike public bicycle service!
If you have any questions about using the service, please use the function below to search for answers or contact us.
- What can I do if YouBike 2.0E does not have power assistance during a ride?
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
- System code "0" appears when swiping IC card over the sensor for rental or return
- What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
- System code "A" appears when swiping IC card over the sensor for rental or return
- YouBike service center opening hours
- On-board screen shows "Balance insufficient" when tapping IC card for rental
- On-board screen shows "Timeout" when tapping IC card for rental
- What can I do if I've forgot my YouBike password?
- "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
- Does YouBike offer parent-child bicycle rental service?
- YouBike 1.0 incompatible with YouBike 2.0
- Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
- On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
- Taipei/New Taipei City transfer discount (EasyCard)
- How do I know if the payment went through?
- On-board screen shows "Out of service" when tapping IC card for rental
- What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
- What should I do if I accidentally fall down on my bike?
- Do I need to sign up again to use a YouBike 2.0E?
- System code "2" appears when swiping IC card over the sensor for rental or return
- How far can I ride on the YouBike 2.0E on electricity?
- On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
- E.Sun EasyCard co-branded card
- What should I do if I've lost the key to my YouBike 1.0 mobile lock?
- System code "8" appears when swiping IC card over the sensor for rental or return
- System code "7" appears when swiping IC card over the sensor for rental
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
- How do I sign up for YouBike?
- System code "5" appears when swiping IC card over the sensor for return
- Can I use a YouBike for long rides or competitions?
- How do I check the battery level when riding a YouBike 2.0E?
- What can I do if no empty dock is available for return at a YouBike 1.0 station?
- What is the rate for members to hire YouBike?
- On-board screen shows "IC card in use" when tapping IC card for rental
- Can I hire a YouBike for a promotional event?
- What are the precautions before riding Youbike?
- Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
- Can I hire a YouBike for a commercial photo or video shoot?
- What is a YouBike?
- On-board screen shows "Wrong card payment" when tapping IC card for return
- Which app do I need to download to ride a YouBike 2.0E?
- How do members rent and return YouBike 2.0?
- How can I find out the vehicle number and battery level of YouBike 2.0E?
- Can I take down the red stopper at the dock and park a bike?
- How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
- What can I do if no bikes are available for rental at a YouBike station?
- On-board screen shows "rental limit" when tapping IC card for rental
- What should I do if I find my belongings left in the basket after returning a bike?
- Is riding a YouBike covered by insurance?
- How do members rent and return YouBike 2.0E bikes?
- On-board screen shows "IC card locked" when tapping IC card for rental
- System code "4" appears when swiping IC card over the sensor for rental
- On-board screen shows "Balance insufficient" when tapping IC card for return
- How can I find out the number of days of my Daily YouBike rides?
- What should I do if my rented YouBike breaks down?
- TPASS/ Megacity Pass (EasyCard)
- What can I do if no empty dock is available for return at a YouBike 2.0 station?
- What should I do if I have not received the SMS verification code when signing up?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
- What should I do if Google verification fails?
- Payment methods and rates for single rentals?
- What should I do if I have lost my IC card (EasyCard/iPass)?
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
- How do I sign up for the Daily YouBike campaign?
- What should I check before riding a YouBike?
- System code "9" appears when swiping IC card over the sensor for rental or return
- Payment tools for YouBike 2.0E? (incl. IC card, credit card)
- Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
- System code "6" appears when swiping IC card over the sensor for rental or return
- System code "3" appears when swiping IC card over the sensor for rental or return
- Does YouBike offer group rental service?
- How do I find out if I've won a Daily YouBike prize?
- Do I need to re-register in a different county/city?
- Do I need to re-register to use YouBike 2.0?
- First 30-minute ride subsidy
- On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
- What can I do if my registered card balance is not sufficient to rent a bike?
- What are the rates for members to hire YouBike 2.0E?
- What should I do about unusual amount deductions for the rental?
- IC cards for YouBike 1.0?
- How can I check the number of vehicles or empty docks available at YouBike stations?
- Taipei City Senior Card / Charity Card
- What are the service areas of YouBike 2.0E?
- How do I rent and return a YouBike 2.0 for single rentals?
- What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
- How do members rent and return YouBike 1.0?
- What should I check before riding a YouBike 2.0E?
- How can members add/delete IC cards or the cards linked for QR code scan?
- System code "1" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
- What should I do if I’ve lost my rented YouBike?
- Are there any restrictions on the types of credit cards for single rentals?
- How do I delete a member account or change a member's mobile phone number?