HomeFAQsFAQ
Thank you for using the YouBike public bicycle service!
If you have any questions about using the service, please use the function below to search for answers or contact us.
- Is riding a YouBike covered by insurance?
- On-board screen shows "Balance insufficient" when tapping IC card for return
- On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
- Can I take down the red stopper at the dock and park a bike?
- System code "6" appears when swiping IC card over the sensor for rental or return
- What are the service areas of YouBike 2.0E?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
- Taipei/New Taipei City transfer discount (EasyCard)
- How do I know if the payment went through?
- How can I check the number of vehicles or empty docks available at YouBike stations?
- How do I find out if I've won a Daily YouBike prize?
- System code "4" appears when swiping IC card over the sensor for rental
- Can I hire a YouBike for a commercial photo or video shoot?
- Does YouBike offer parent-child bicycle rental service?
- How can I find out the number of days of my Daily YouBike rides?
- What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
- How do I rent and return a YouBike 2.0 for single rentals?
- What should I do if my rented YouBike breaks down?
- What should I do if I find my belongings left in the basket after returning a bike?
- What should I do if I accidentally fall down on my bike?
- On-board screen shows "Balance insufficient" when tapping IC card for rental
- What is the rate for members to hire YouBike?
- On-board screen shows "Wrong card payment" when tapping IC card for return
- How can I find out the vehicle number and battery level of YouBike 2.0E?
- What should I check before riding a YouBike 2.0E?
- On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
- What should I do if I've lost the key to my YouBike 1.0 mobile lock?
- YouBike service center opening hours
- Can I hire a YouBike for a promotional event?
- What is a YouBike?
- E.Sun EasyCard co-branded card
- What are the rates for members to hire YouBike 2.0E?
- System code "9" appears when swiping IC card over the sensor for rental or return
- What can I do if YouBike 2.0E does not have power assistance during a ride?
- System code "8" appears when swiping IC card over the sensor for rental or return
- System code "7" appears when swiping IC card over the sensor for rental
- What can I do if my registered card balance is not sufficient to rent a bike?
- How do members rent and return YouBike 2.0?
- What can I do if no bikes are available for rental at a YouBike station?
- On-board screen shows "rental limit" when tapping IC card for rental
- How do I delete a member account or change a member's mobile phone number?
- Payment methods and rates for single rentals?
- System code "A" appears when swiping IC card over the sensor for rental or return
- Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
- Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
- "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
- How do I check the battery level when riding a YouBike 2.0E?
- System code "2" appears when swiping IC card over the sensor for rental or return
- System code "0" appears when swiping IC card over the sensor for rental or return
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
- On-board screen shows "Timeout" when tapping IC card for rental
- On-board screen shows "Out of service" when tapping IC card for rental
- Does YouBike offer group rental service?
- Taipei City Senior Card / Charity Card
- On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
- On-board screen shows "IC card locked" when tapping IC card for rental
- What can I do if no empty dock is available for return at a YouBike 2.0 station?
- How do I sign up for YouBike?
- Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
- On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
- Payment tools for YouBike 2.0E? (incl. IC card, credit card)
- What should I do if I have not received the SMS verification code when signing up?
- Do I need to re-register to use YouBike 2.0?
- How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
- On-board screen shows "IC card in use" when tapping IC card for rental
- Are there any restrictions on the types of credit cards for single rentals?
- What should I do if I have lost my IC card (EasyCard/iPass)?
- Which app do I need to download to ride a YouBike 2.0E?
- How do I sign up for the Daily YouBike campaign?
- What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
- System code "5" appears when swiping IC card over the sensor for return
- TPASS/ Megacity Pass (EasyCard)
- How can members add/delete IC cards or the cards linked for QR code scan?
- How far can I ride on the YouBike 2.0E on electricity?
- How do members rent and return YouBike 2.0E bikes?
- First 30-minute ride subsidy
- What can I do if I've forgot my YouBike password?
- What are the precautions before riding Youbike?
- System code "1" appears when swiping IC card over the sensor for rental or return
- Do I need to sign up again to use a YouBike 2.0E?
- System code "3" appears when swiping IC card over the sensor for rental or return
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
- How do members rent and return YouBike 1.0?
- What should I do if I’ve lost my rented YouBike?
- YouBike 1.0 incompatible with YouBike 2.0
- Do I need to re-register in a different county/city?
- IC cards for YouBike 1.0?
- What can I do if no empty dock is available for return at a YouBike 1.0 station?
- What should I check before riding a YouBike?
- What should I do about unusual amount deductions for the rental?
- What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
- Can I use a YouBike for long rides or competitions?