HomeFAQsFAQ
Thank you for using the YouBike public bicycle service!
If you have any questions about using the service, please use the function below to search for answers or contact us.
- How do members rent and return YouBike 1.0?
- What can I do if I've forgot my YouBike password?
- On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
- What should I do if Google verification fails?
- E.Sun EasyCard co-branded card
- Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
- How do I know if the payment went through?
- IC cards for YouBike 1.0?
- How do I find out if I've won a Daily YouBike prize?
- Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
- System code "0" appears when swiping IC card over the sensor for rental or return
- How do members rent and return YouBike 2.0?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
- Do I need to re-register to use YouBike 2.0?
- What can I do if no empty dock is available for return at a YouBike 1.0 station?
- Are there any restrictions on the types of credit cards for single rentals?
- Do I need to sign up again to use a YouBike 2.0E?
- TPASS/ Megacity Pass (EasyCard)
- Can I take down the red stopper at the dock and park a bike?
- On-board screen shows "Out of service" when tapping IC card for rental
- System code "1" appears when swiping IC card over the sensor for rental or return
- What should I do about unusual amount deductions for the rental?
- Which app do I need to download to ride a YouBike 2.0E?
- What should I check before riding a YouBike?
- System code "5" appears when swiping IC card over the sensor for return
- Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
- What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
- What should I do if my rented YouBike breaks down?
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
- How do I check the battery level when riding a YouBike 2.0E?
- What can I do if no bikes are available for rental at a YouBike station?
- What should I do if I have lost my IC card (EasyCard/iPass)?
- Is riding a YouBike covered by insurance?
- What should I do if I've lost the key to my YouBike 1.0 mobile lock?
- YouBike 1.0 incompatible with YouBike 2.0
- What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
- What should I do if I find my belongings left in the basket after returning a bike?
- How do I sign up for YouBike?
- First 30-minute ride subsidy
- "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
- What should I do if I’ve lost my rented YouBike?
- On-board screen shows "rental limit" when tapping IC card for rental
- How can members add/delete IC cards or the cards linked for QR code scan?
- Taipei/New Taipei City transfer discount (EasyCard)
- Payment tools for YouBike 2.0E? (incl. IC card, credit card)
- How do I rent and return a YouBike 2.0 for single rentals?
- How can I find out the vehicle number and battery level of YouBike 2.0E?
- How can I find out the number of days of my Daily YouBike rides?
- Do I need to re-register in a different county/city?
- What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
- How do I sign up for the Daily YouBike campaign?
- System code "8" appears when swiping IC card over the sensor for rental or return
- How far can I ride on the YouBike 2.0E on electricity?
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
- What are the precautions before riding Youbike?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
- On-board screen shows "Wrong card payment" when tapping IC card for return
- What can I do if my registered card balance is not sufficient to rent a bike?
- System code "7" appears when swiping IC card over the sensor for rental
- System code "6" appears when swiping IC card over the sensor for rental or return
- Does YouBike offer parent-child bicycle rental service?
- How can I check the number of vehicles or empty docks available at YouBike stations?
- On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
- How do I delete a member account or change a member's mobile phone number?
- Payment methods and rates for single rentals?
- What should I check before riding a YouBike 2.0E?
- System code "A" appears when swiping IC card over the sensor for rental or return
- How do members rent and return YouBike 2.0E bikes?
- On-board screen shows "Timeout" when tapping IC card for rental
- How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
- What should I do if I have not received the SMS verification code when signing up?
- System code "4" appears when swiping IC card over the sensor for rental
- On-board screen shows "IC card locked" when tapping IC card for rental
- What can I do if YouBike 2.0E does not have power assistance during a ride?
- What is a YouBike?
- What are the service areas of YouBike 2.0E?
- Taipei City Senior Card / Charity Card
- System code "2" appears when swiping IC card over the sensor for rental or return
- Can I hire a YouBike for a promotional event?
- On-board screen shows "IC card in use" when tapping IC card for rental
- On-board screen shows "Balance insufficient" when tapping IC card for return
- Does YouBike offer group rental service?
- Can I use a YouBike for long rides or competitions?
- What are the rates for members to hire YouBike 2.0E?
- System code "9" appears when swiping IC card over the sensor for rental or return
- What can I do if no empty dock is available for return at a YouBike 2.0 station?
- Can I hire a YouBike for a commercial photo or video shoot?
- On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
- YouBike service center opening hours
- System code "3" appears when swiping IC card over the sensor for rental or return
- What is the rate for members to hire YouBike?
- On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
- On-board screen shows "Balance insufficient" when tapping IC card for rental
- What should I do if I accidentally fall down on my bike?