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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • Does YouBike offer parent-child bicycle rental service?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • What should I check before riding a YouBike?
  • IC cards for YouBike 1.0?
  • Does YouBike offer group rental service?
  • Can I use a YouBike for long rides or competitions?
  • Are there any restrictions on the types of credit cards for single rentals?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • What are the service areas of YouBike 2.0E?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • System code "4" appears when swiping IC card over the sensor for rental
  • Payment methods and rates for single rentals?
  • What are the rates for members to hire YouBike 2.0E?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • Can I take down the red stopper at the dock and park a bike?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • Do I need to sign up again to use a YouBike 2.0E?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • First 30-minute ride subsidy
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • YouBike 1.0 incompatible with YouBike 2.0
  • How do I know if the payment went through?
  • How do I find out if I've won a Daily YouBike prize?
  • What should I check before riding a YouBike 2.0E?
  • Can I hire a YouBike for a promotional event?
  • What should I do about unusual amount deductions for the rental?
  • Is riding a YouBike covered by insurance?
  • TPASS/ Megacity Pass (EasyCard)
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • Do I need to re-register to use YouBike 2.0?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • How do I rent and return a YouBike 2.0 for single rentals?
  • How do I delete a member account or change a member's mobile phone number?
  • What can I do if no bikes are available for rental at a YouBike station?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • System code "7" appears when swiping IC card over the sensor for rental
  • How can I find out the number of days of my Daily YouBike rides?
  • How do members rent and return YouBike 2.0?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • How far can I ride on the YouBike 2.0E on electricity?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • E.Sun EasyCard co-branded card
  • How do I sign up for YouBike?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • Which app do I need to download to ride a YouBike 2.0E?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • On-board screen shows "rental limit" when tapping IC card for rental
  • What should I do if I have not received the SMS verification code when signing up?
  • YouBike service center opening hours
  • System code "5" appears when swiping IC card over the sensor for return
  • What can I do if I've forgot my YouBike password?
  • How do I sign up for the Daily YouBike campaign?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • What are the precautions before riding Youbike?
  • What should I do if my rented YouBike breaks down?
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • Taipei/New Taipei City transfer discount (EasyCard)
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • What is a YouBike?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • How do I check the battery level when riding a YouBike 2.0E?
  • How do members rent and return YouBike 2.0E bikes?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • Taipei City Senior Card / Charity Card
  • What is the rate for members to hire YouBike?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • What should I do if I accidentally fall down on my bike?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • What should I do if I’ve lost my rented YouBike?
  • Do I need to re-register in a different county/city?
  • How do members rent and return YouBike 1.0?