您的瀏覽器不支援JavaScript功能,若網頁功能無法正常使用時,請開啟瀏覽器JavaScript狀態
Main content area
Sitemap
Font SizeSML

FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • YouBike service center opening hours
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • Can I use a YouBike for long rides or competitions?
  • What are the precautions before riding Youbike?
  • Which app do I need to download to ride a YouBike 2.0E?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • System code "4" appears when swiping IC card over the sensor for rental
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • How do I rent and return a YouBike 2.0 for single rentals?
  • What is the rate for members to hire YouBike?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • How do I know if the payment went through?
  • First 30-minute ride subsidy
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • How do members rent and return YouBike 2.0E bikes?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • Can I hire a YouBike for a promotional event?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • System code "5" appears when swiping IC card over the sensor for return
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • What are the rates for members to hire YouBike 2.0E?
  • How do I sign up for YouBike?
  • IC cards for YouBike 1.0?
  • Payment methods and rates for single rentals?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • How do members rent and return YouBike 1.0?
  • What can I do if no bikes are available for rental at a YouBike station?
  • How far can I ride on the YouBike 2.0E on electricity?
  • How do I check the battery level when riding a YouBike 2.0E?
  • System code "7" appears when swiping IC card over the sensor for rental
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • How do I delete a member account or change a member's mobile phone number?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "rental limit" when tapping IC card for rental
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • What should I check before riding a YouBike?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • Can I take down the red stopper at the dock and park a bike?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • Do I need to re-register in a different county/city?
  • Are there any restrictions on the types of credit cards for single rentals?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • What should I do if I find my belongings left in the basket after returning a bike?
  • What should I do if I have not received the SMS verification code when signing up?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • What should I do if I accidentally fall down on my bike?
  • How can I find out the number of days of my Daily YouBike rides?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • Is riding a YouBike covered by insurance?
  • YouBike 1.0 incompatible with YouBike 2.0
  • What should I do if my rented YouBike breaks down?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • Can I hire a YouBike for a commercial photo or video shoot?
  • What can I do if I've forgot my YouBike password?
  • Do I need to sign up again to use a YouBike 2.0E?
  • Do I need to re-register to use YouBike 2.0?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • What is a YouBike?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • Does YouBike offer parent-child bicycle rental service?
  • How do I sign up for the Daily YouBike campaign?
  • Does YouBike offer group rental service?
  • What should I check before riding a YouBike 2.0E?
  • E.Sun EasyCard co-branded card
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • How do members rent and return YouBike 2.0?
  • How do I find out if I've won a Daily YouBike prize?
  • TPASS/ Megacity Pass (EasyCard)
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • Taipei City Senior Card / Charity Card
  • What should I do if I’ve lost my rented YouBike?
  • What should I do about unusual amount deductions for the rental?
  • What are the service areas of YouBike 2.0E?