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FAQ

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Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • Taipei City Senior Card / Charity Card
  • What should I check before riding a YouBike?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • YouBike service center opening hours
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • Which app do I need to download to ride a YouBike 2.0E?
  • How do I sign up for YouBike?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • What can I do if I've forgot my YouBike password?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • How do I check the battery level when riding a YouBike 2.0E?
  • YouBike 1.0 incompatible with YouBike 2.0
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • How do members rent and return YouBike 2.0?
  • E.Sun EasyCard co-branded card
  • How do members rent and return YouBike 2.0E bikes?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • What should I do if I have not received the SMS verification code when signing up?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • How do I know if the payment went through?
  • Does YouBike offer parent-child bicycle rental service?
  • Are there any restrictions on the types of credit cards for single rentals?
  • How do I delete a member account or change a member's mobile phone number?
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • Do I need to re-register in a different county/city?
  • What are the service areas of YouBike 2.0E?
  • How do I rent and return a YouBike 2.0 for single rentals?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • TPASS/ Megacity Pass (EasyCard)
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • What are the rates for members to hire YouBike 2.0E?
  • What should I do if my rented YouBike breaks down?
  • Can I hire a YouBike for a promotional event?
  • What should I do if I’ve lost my rented YouBike?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • What should I check before riding a YouBike 2.0E?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • Does YouBike offer group rental service?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • What can I do if no bikes are available for rental at a YouBike station?
  • IC cards for YouBike 1.0?
  • What is a YouBike?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • System code "7" appears when swiping IC card over the sensor for rental
  • What should I do if Google verification fails?
  • What should I do if I accidentally fall down on my bike?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • System code "4" appears when swiping IC card over the sensor for rental
  • What should I do if I find my belongings left in the basket after returning a bike?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • How do members rent and return YouBike 1.0?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • How do I sign up for the Daily YouBike campaign?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • First 30-minute ride subsidy
  • Can I use a YouBike for long rides or competitions?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • On-board screen shows "Out of service" when tapping IC card for rental
  • What should I do about unusual amount deductions for the rental?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • What is the rate for members to hire YouBike?
  • System code "5" appears when swiping IC card over the sensor for return
  • Can I take down the red stopper at the dock and park a bike?
  • How can I find out the number of days of my Daily YouBike rides?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • On-board screen shows "Timeout" when tapping IC card for rental
  • Can I hire a YouBike for a commercial photo or video shoot?
  • How far can I ride on the YouBike 2.0E on electricity?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • Do I need to sign up again to use a YouBike 2.0E?
  • Do I need to re-register to use YouBike 2.0?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • What are the precautions before riding Youbike?
  • How do I find out if I've won a Daily YouBike prize?
  • Is riding a YouBike covered by insurance?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • Payment methods and rates for single rentals?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking