HomeFAQsFAQ
Thank you for using the YouBike public bicycle service!
If you have any questions about using the service, please use the function below to search for answers or contact us.
- How can I check the number of vehicles or empty docks available at YouBike stations?
- System code "2" appears when swiping IC card over the sensor for rental or return
- Can I take down the red stopper at the dock and park a bike?
- What can I do if my registered card balance is not sufficient to rent a bike?
- On-board screen shows "rental limit" when tapping IC card for rental
- System code "0" appears when swiping IC card over the sensor for rental or return
- Do I need to sign up again to use a YouBike 2.0E?
- How do I sign up for the Daily YouBike campaign?
- What should I do if I accidentally fall down on my bike?
- Can I use a YouBike for long rides or competitions?
- On-board screen shows "IC card in use" when tapping IC card for rental
- System code "A" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
- What are the service areas of YouBike 2.0E?
- What can I do if YouBike 2.0E does not have power assistance during a ride?
- On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
- Can I hire a YouBike for a promotional event?
- TPASS/ Megacity Pass (EasyCard)
- How do I rent and return a YouBike 2.0 for single rentals?
- System code "4" appears when swiping IC card over the sensor for rental
- What should I do if I have not received the SMS verification code when signing up?
- How can I find out the vehicle number and battery level of YouBike 2.0E?
- On-board screen shows "IC card locked" when tapping IC card for rental
- E.Sun EasyCard co-branded card
- Which app do I need to download to ride a YouBike 2.0E?
- What are the rates for members to hire YouBike 2.0E?
- System code "5" appears when swiping IC card over the sensor for return
- What should I do if I find my belongings left in the basket after returning a bike?
- Does YouBike offer group rental service?
- YouBike service center opening hours
- IC cards for YouBike 1.0?
- Payment methods and rates for single rentals?
- How do members rent and return YouBike 2.0?
- System code "9" appears when swiping IC card over the sensor for rental or return
- Taipei/New Taipei City transfer discount (EasyCard)
- What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
- Payment tools for YouBike 2.0E? (incl. IC card, credit card)
- How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
- How do I sign up for YouBike?
- What should I do if I’ve lost my rented YouBike?
- What can I do if no empty dock is available for return at a YouBike 2.0 station?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
- What should I do if I have lost my IC card (EasyCard/iPass)?
- What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
- What is a YouBike?
- "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
- System code "8" appears when swiping IC card over the sensor for rental or return
- How can I find out the number of days of my Daily YouBike rides?
- What should I do if my rented YouBike breaks down?
- On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
- How do members rent and return YouBike 1.0?
- YouBike 1.0 incompatible with YouBike 2.0
- System code "3" appears when swiping IC card over the sensor for rental or return
- What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
- On-board screen shows "Out of service" when tapping IC card for rental
- How do I check the battery level when riding a YouBike 2.0E?
- What are the precautions before riding Youbike?
- On-board screen shows "Balance insufficient" when tapping IC card for return
- What should I do about unusual amount deductions for the rental?
- What can I do if no bikes are available for rental at a YouBike station?
- How do I know if the payment went through?
- System code "1" appears when swiping IC card over the sensor for rental or return
- What should I check before riding a YouBike 2.0E?
- On-board screen shows "Wrong card payment" when tapping IC card for return
- What can I do if I've forgot my YouBike password?
- What can I do if no empty dock is available for return at a YouBike 1.0 station?
- First 30-minute ride subsidy
- On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
- What should I do if I've lost the key to my YouBike 1.0 mobile lock?
- Do I need to re-register to use YouBike 2.0?
- What is the rate for members to hire YouBike?
- How far can I ride on the YouBike 2.0E on electricity?
- How can members add/delete IC cards or the cards linked for QR code scan?
- Can I hire a YouBike for a commercial photo or video shoot?
- Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
- Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
- How do I find out if I've won a Daily YouBike prize?
- What should I check before riding a YouBike?
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
- How do I delete a member account or change a member's mobile phone number?
- Do I need to re-register in a different county/city?
- Is riding a YouBike covered by insurance?
- Taipei City Senior Card / Charity Card
- System code "6" appears when swiping IC card over the sensor for rental or return
- How do members rent and return YouBike 2.0E bikes?
- Does YouBike offer parent-child bicycle rental service?
- System code "7" appears when swiping IC card over the sensor for rental
- Are there any restrictions on the types of credit cards for single rentals?
- On-board screen shows "Balance insufficient" when tapping IC card for rental
- On-board screen shows "Timeout" when tapping IC card for rental
- Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?