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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • What are the service areas of YouBike 2.0E?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • Payment methods and rates for single rentals?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • What should I do if Google verification fails?
  • How do members rent and return YouBike 2.0E bikes?
  • What should I do about unusual amount deductions for the rental?
  • How do members rent and return YouBike 2.0?
  • Does YouBike offer group rental service?
  • What should I do if I’ve lost my rented YouBike?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • How do members rent and return YouBike 1.0?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • Do I need to sign up again to use a YouBike 2.0E?
  • What should I check before riding a YouBike?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • TPASS/ Megacity Pass (EasyCard)
  • What should I do if my rented YouBike breaks down?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • What are the precautions before riding Youbike?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • E.Sun EasyCard co-branded card
  • How do I sign up for the Daily YouBike campaign?
  • Can I use a YouBike for long rides or competitions?
  • Does YouBike offer parent-child bicycle rental service?
  • YouBike service center opening hours
  • Are there any restrictions on the types of credit cards for single rentals?
  • How do I check the battery level when riding a YouBike 2.0E?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • What can I do if I've forgot my YouBike password?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • Which app do I need to download to ride a YouBike 2.0E?
  • How do I delete a member account or change a member's mobile phone number?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • What should I check before riding a YouBike 2.0E?
  • Can I hire a YouBike for a promotional event?
  • How far can I ride on the YouBike 2.0E on electricity?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • IC cards for YouBike 1.0?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • How do I sign up for YouBike?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • First 30-minute ride subsidy
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • System code "7" appears when swiping IC card over the sensor for rental
  • How do I know if the payment went through?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • Is riding a YouBike covered by insurance?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • What should I do if I have not received the SMS verification code when signing up?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • On-board screen shows "rental limit" when tapping IC card for rental
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • System code "5" appears when swiping IC card over the sensor for return
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • Do I need to re-register to use YouBike 2.0?
  • Can I take down the red stopper at the dock and park a bike?
  • What is a YouBike?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • What can I do if no bikes are available for rental at a YouBike station?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • Do I need to re-register in a different county/city?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • How do I find out if I've won a Daily YouBike prize?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • How can I find out the number of days of my Daily YouBike rides?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • What is the rate for members to hire YouBike?
  • Taipei City Senior Card / Charity Card
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • What are the rates for members to hire YouBike 2.0E?
  • How do I rent and return a YouBike 2.0 for single rentals?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • What should I do if I accidentally fall down on my bike?
  • YouBike 1.0 incompatible with YouBike 2.0
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • System code "4" appears when swiping IC card over the sensor for rental
  • System code "9" appears when swiping IC card over the sensor for rental or return