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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • How do I sign up for the Daily YouBike campaign?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • Can I take down the red stopper at the dock and park a bike?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • What can I do if I've forgot my YouBike password?
  • How do I delete a member account or change a member's mobile phone number?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • What is a YouBike?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • Payment methods and rates for one-time rentals?
  • YouBike 1.0 incompatible with YouBike 2.0
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • YouBike service center opening hours
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • How far can I ride on the YouBike 2.0E on electricity?
  • Does YouBike offer group rental service?
  • Taipei City Senior Card / Charity Card
  • What is the rate for members to hire YouBike?
  • How do members rent and return YouBike 2.0E bikes?
  • Can I use a YouBike for long rides or competitions?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • What are the rates for members to hire YouBike 2.0E?
  • IC cards for YouBike 1.0?
  • How do I sign up for YouBike?
  • TPASS/ Megacity Pass (EasyCard)
  • Do I need to re-register in a different county/city?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • What should I do if I have not received the SMS verification code when signing up?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • What should I check before riding a YouBike?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • E.Sun EasyCard co-branded card
  • What should I do if I’ve lost my rented YouBike?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • What can I do if no bikes are available for rental at a YouBike station?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • Can I hire a YouBike for a promotional event?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • How do I check the battery level when riding a YouBike 2.0E?
  • How do I find out if I've won a Daily YouBike prize?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • Which app do I need to download to ride a YouBike 2.0E?
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • Do I need to re-register to use YouBike 2.0?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • How do members rent and return YouBike 1.0?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • System code "4" appears when swiping IC card over the sensor for rental
  • What should I do if I accidentally fall down on my bike?
  • Is riding a YouBike covered by insurance?
  • How can I find out the number of days of my Daily YouBike rides?
  • How do I know if the payment went through?
  • System code "5" appears when swiping IC card over the sensor for return
  • What should I do if my rented YouBike breaks down?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • What should I do about unusual amount deductions for the rental?
  • What are the service areas of YouBike 2.0E?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • How do members rent and return YouBike 2.0?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • First 30-minute ride subsidy
  • What should I check before riding a YouBike 2.0E?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • Do I need to sign up again to use a YouBike 2.0E?
  • How do I rent and return a YouBike 1.0 for a one-time rental?
  • Does YouBike offer parent-child bicycle rental service?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • How do I rent and return a YouBike 2.0 for a one-time rental?
  • System code "7" appears when swiping IC card over the sensor for rental
  • On-board screen shows "Timeout" when tapping IC card for rental
YouBike 2.0 in white and yellow
can only be returned to YouBike 2.0 docks.
YouBike 2.0E in white and orange
can only be returned to YouBike 2.0 docks.