您的瀏覽器不支援JavaScript功能,若網頁功能無法正常使用時,請開啟瀏覽器JavaScript狀態
Main content area
Sitemap
Font SizeSML

FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • How do I sign up for YouBike?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • Payment methods and rates for one-time rentals?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • Does YouBike offer parent-child bicycle rental service?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • What should I do if I have not received the SMS verification code when signing up?
  • System code "7" appears when swiping IC card over the sensor for rental
  • Do I need to sign up again to use a YouBike 2.0E?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • What can I do if no bikes are available for rental at a YouBike station?
  • What is the rate for members to hire YouBike?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • YouBike 1.0 incompatible with YouBike 2.0
  • YouBike service center opening hours
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • What should I check before riding a YouBike 2.0E?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • How far can I ride on the YouBike 2.0E on electricity?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • How do I rent and return a YouBike 2.0 for a one-time rental?
  • Do I need to re-register in a different county/city?
  • Is riding a YouBike covered by insurance?
  • How do I rent and return a YouBike 1.0 for a one-time rental?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • E.Sun EasyCard co-branded card
  • How do members rent and return YouBike 2.0?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • What should I do if I’ve lost my rented YouBike?
  • How do I delete a member account or change a member's mobile phone number?
  • IC cards for YouBike 1.0?
  • How can I find out the number of days of my Daily YouBike rides?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • How do members rent and return YouBike 1.0?
  • What can I do if I've forgot my YouBike password?
  • Does YouBike offer group rental service?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • TPASS/ Megacity Pass (EasyCard)
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • Can I take down the red stopper at the dock and park a bike?
  • How do members rent and return YouBike 2.0E bikes?
  • Which app do I need to download to ride a YouBike 2.0E?
  • What is a YouBike?
  • How do I check the battery level when riding a YouBike 2.0E?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • What should I do about unusual amount deductions for the rental?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • Taipei City Senior Card / Charity Card
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • Do I need to re-register to use YouBike 2.0?
  • What should I do if my rented YouBike breaks down?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • How do I find out if I've won a Daily YouBike prize?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • System code "4" appears when swiping IC card over the sensor for rental
  • First 30-minute ride subsidy
  • What are the rates for members to hire YouBike 2.0E?
  • Can I use a YouBike for long rides or competitions?
  • Can I hire a YouBike for a promotional event?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What are the service areas of YouBike 2.0E?
  • What should I do if I accidentally fall down on my bike?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • How do I sign up for the Daily YouBike campaign?
  • How do I know if the payment went through?
  • System code "5" appears when swiping IC card over the sensor for return
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • What should I check before riding a YouBike?
  • Taipei/New Taipei City transfer discount (EasyCard)
YouBike 2.0 in white and yellow
can only be returned to YouBike 2.0 docks.
YouBike 2.0E in white and orange
can only be returned to YouBike 2.0 docks.