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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • How do I rent and return a YouBike 2.0 for single rentals?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • Does YouBike offer group rental service?
  • How can I find out the number of days of my Daily YouBike rides?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • YouBike service center opening hours
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • What can I do if no bikes are available for rental at a YouBike station?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • What should I do if I accidentally fall down on my bike?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • Taipei/New Taipei City transfer discount (EasyCard)
  • How do members rent and return YouBike 2.0?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • What can I do if I've forgot my YouBike password?
  • How far can I ride on the YouBike 2.0E on electricity?
  • Which app do I need to download to ride a YouBike 2.0E?
  • What is a YouBike?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • How do I know if the payment went through?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • How do members rent and return YouBike 2.0E bikes?
  • System code "4" appears when swiping IC card over the sensor for rental
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • E.Sun EasyCard co-branded card
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • System code "7" appears when swiping IC card over the sensor for rental
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What are the rates for members to hire YouBike 2.0E?
  • What is the rate for members to hire YouBike?
  • What are the precautions before riding Youbike?
  • YouBike 1.0 incompatible with YouBike 2.0
  • How do I check the battery level when riding a YouBike 2.0E?
  • How do I sign up for the Daily YouBike campaign?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • What should I do if I’ve lost my rented YouBike?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • Can I use a YouBike for long rides or competitions?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • Can I take down the red stopper at the dock and park a bike?
  • System code "5" appears when swiping IC card over the sensor for return
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • How do I delete a member account or change a member's mobile phone number?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • Are there any restrictions on the types of credit cards for single rentals?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • Does YouBike offer parent-child bicycle rental service?
  • What should I do about unusual amount deductions for the rental?
  • How do I find out if I've won a Daily YouBike prize?
  • How do I sign up for YouBike?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • Taipei City Senior Card / Charity Card
  • IC cards for YouBike 1.0?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • Payment methods and rates for single rentals?
  • Do I need to re-register in a different county/city?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • TPASS/ Megacity Pass (EasyCard)
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • What should I check before riding a YouBike 2.0E?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • What are the service areas of YouBike 2.0E?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • First 30-minute ride subsidy
  • How do members rent and return YouBike 1.0?
  • Do I need to re-register to use YouBike 2.0?
  • Can I hire a YouBike for a promotional event?
  • What should I do if I have not received the SMS verification code when signing up?
  • What should I check before riding a YouBike?
  • Is riding a YouBike covered by insurance?
  • What should I do if Google verification fails?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • Do I need to sign up again to use a YouBike 2.0E?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • What should I do if my rented YouBike breaks down?