Question 1

On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental

Accepted Answer

The screen displaying &quot;Previous charge NT$xxx, Balance NT$xxx&quot; refers to the system deducting the previous rental amount and registering it retroactively.The previous charge is deducted and registered retroactively before rental, as your IC card balance was not sufficient or you did not complete the return process on the previous occasion, resulting in the system failing to keep a record.

Question 2

How do I know if the payment went through?

Accepted Answer

You can login into YouBike to check in the Member Area if your payment has gone through via the following channels.:1. &ldquo;Check your ride history&rdquo; under &quot;Member Login&quot; on the official YouBike website: https://en.youbike.com.tw/region/main/login/2. &quot;Transaction History&quot; in &quot;Card Management&quot; on the official YouBike app:Download YouBike 1.0 app now: http://www.youbike.com.tw/app.htmlDownload YouBike 2.0 app now: http://www.youbike.com.tw/app2.html(Note: YouBike 1.0 app service areas: Taipei City, New Taipei City, Taoyuan City, Hsinchu City (incl. Hsinchu Science Park), Miaoli County, Taichung City)(Note: YouBike 2.0 app service areas: Taipei City, New Taipei City, Hsinchu County, Hsinchu City, Taichung City, Chiayi City, Tainan City, Kaohsiung City and;Pingtung County.)3. &quot;Ride History Inquiry&quot; in &quot;Member Login&quot; at the kiosk of the YouBike 1.0 stations

Question 3

System code "7" appears when swiping IC card over the sensor for rental

Accepted Answer

Message code 7: means the IC card is faulty, please call YouBike customer service (at normal rates) to confirm the status of the card.;

Question 4

What should I check before riding a YouBike?

Accepted Answer

1. Check front and rear brakes: Adjust the braking force progressively with both hands. Do not apply the brakes suddenly to avoid danger.2. Check front and rear tire pressure: Make sure to check the tire pressure condition.3. Check the lights: Make sure the front/rear lights are functioning properly4. Adjust the saddle: Adjust to proper height5. Do not rent if saddle reversed: This means the vehicle breaks down for repair. If you find that the vehicle is malfunctioning, set the saddle to the lowest level and rotate it backwards, and call customer service, we will send our staff to repair it.

Question 5

Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?

Accepted Answer

Please tap the correct position of the antenna on your mobile phone flat against the sensor zone and leave it there for at least 5 seconds to avoid interruption of data transmission or sensor detection failure which may result in payment failure. If the payment has gone through, your payment amount and card balance will be indicated on the on-board screen (if the previous charge was paid and the payment went through, &quot;Previous charge NT$XXX and Balance NT$XXX will be indicated). If you are still unable to pay in this way, please call our customer service in your county or city (at normal rates) for assistance.;

Question 6

On-board screen shows "IC card in use" when tapping IC card for rental

Accepted Answer

When the on-board screen shows &quot;IC card in use,&quot; it means that there is no record of a previous return.Please return the vehicle to the dock before you hire another vehicle. If you have already returned your vehicle, please call YouBike Customer Service for assistance.

Question 7

On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking

Accepted Answer

The &quot;Unlock with original phone&quot; shown on the on-board screen means that the hirer did not use the original phone to scan QR code to unlock the vehicle.Many renters use different mobile phones to scan QR code, or scan the wrong QR code. We recommend using the official YouBike 2.0 app to check your rental history (access: log in as a member ➜ Member Management ➜ Card Management ➜ Transaction History) in order to remove the mobile lock smoothly.If you are unable to unlock the vehicle, please call YouBike Customer Service for assistance.

Question 8

What can I do if no empty dock is available for return at a YouBike 1.0 station?

Accepted Answer

You can use the kiosk to click on &quot;No empty dock available for return&quot; and enter your vehicle number to get 30 minutes of free extra time.As a reminder, you will still need to return your vehicle after the extra time, so it is recommended that you wait for a space at the station or ride to a nearby station to return your vehicle.You can check the number of available empty docks at YouBike 1.0 stations via the following channels.1. &ldquo;Station Information&quot; on the official YouBike website: https://en.youbike.com.tw/region/main/stations/2. &ldquo;Station Map&quot; on the official YouBike app:Download YouBike 1.0 app now: http://www.youbike.com.tw/app.html(Note: YouBike 1.0 app service areas: Taipei City, New Taipei City, Taoyuan City, Hsinchu City (incl. Hsinchu Science Park), Miaoli County, Taichung City)3. YouBike AI Customer Service&#39;s &quot;Station Inquiry&quot;: https://chatweb.youbike.com.tw/4 &quot;Station Inquiry&quot; on YouBike LINE&rsquo;s official accountJoin the official YouBike LINE account now: https://lin.ee/3ukmDPPRT

Question 9

What can I do if I've forgot my YouBike password?

Accepted Answer

You can use the official YouBike app, official website or kiosk at all 1.0 stations. Click on &quot;Member Area,&quot; select &quot;Forget Password,&quot; enter your username (i.e. mobile phone number), receive the SMS verification code, enter the verification code and set a new password (8-12 digits or alphabetic characters).

Question 10

What should I do about unusual amount deductions for the rental?

Accepted Answer

1. In case of unusual payment deductions, please call our customer service in your county or city (at normal rates) for assistance.2. If you visit the YouBike service center in person to request a refund, you will be required to fill in relevant receipt information, and will be refunded in cash upon completion. If the refund process is not completed, no refund will be given.;

Question 11

How do I sign up for the Daily YouBike campaign?

Accepted Answer

To join the Daily YouBike campaign, you need to be a YouBike member and register on the Daily YouBike campaign website to complete your profile settings and accumulate the days of your rides.Go to the Daily YouBike campaign page to sign up now.

Question 12

First 30-minute ride subsidy

Accepted Answer

Find out the rates for each region by going to Charges now.

Question 13

Can I hire a YouBike for a promotional event?

Accepted Answer

YouBike is a public bicycle-sharing service, which is part of the public transportation system and allows people to rent bicycles for daily shuttle and leisure use in the spirit of fair sharing. Without the prior consent of the authorities and the company, no one is allowed to use the bicycles for other purposes, such as posting advertisements/external decoration/altering or changing the appearance of the bicycle. The company may take legal action against any person who commits such acts.

Question 14

What should I do if I have lost my IC card (EasyCard/iPass)?

Accepted Answer

1. Where the IC card is lost when &ldquo;not renting a bike&rdquo;A. Members can go to the YouBike Member Area to delete their lost card and set up another IC card to continue renting YouBike.B. If members are unable to delete the card by themselves, please call our customer service in your county or city (at normal rates). YouBike customer service staff will check the identity of the user, confirm that he/she is the member who applied for the card, and check the system to confirm that the vehicle has been returned before assisting the user to deactivate the card.2. Where the IC card is lost when &ldquo;renting a bike&rdquo;Please return the rented bicycle to the YouBike rental station and call our customer service in your county or city (at normal rates). YouBike customer service staff will check the identity of the user, confirm that he/she is the member who applied for the card, and check the system to confirm that the vehicle has been returned before assisting the user to deactivate the card.;

Question 15

How can members add/delete IC cards or the cards linked for QR code scan?

Accepted Answer

You can log into the official app, official website, service center and kiosk of the 1.0 rental stations and proceed to card management to add or delete cards.

Question 16

System code "1" appears when swiping IC card over the sensor for rental or return

Accepted Answer

Message code 1 appears: The card is not registered.You must register your IC card before you can use a YouBike and please ensure that you have registered your card in your card list. (Note: If you are a newly registered member, you will have to wait 3-5 minutes after registration before you can rent a bike.)

Question 17

How do I find out if I've won a Daily YouBike prize?

Accepted Answer

You can find out if you have won a Daily YouBike prize through the following channels.1. &quot;Event News - Winners List&quot; in the &quot;Events&quot; section of the official YouBike website: https://www.youbike.com.tw/marketing/2. YouBike AI Customer Service&#39;s &quot;Daily YouBike Winners Inquiry&quot; under &quot;YouBike Event Inquiry&quot;: https://chatweb.youbike.com.tw/3. &quot;Daily YouBike Award Record Inquiry&quot; in the &ldquo;Member Area&rdquo; on the YouBike LINE official account;Join the official YouBike LINE account now: https://lin.ee/3ukmDPPRT

Question 18

Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?

Accepted Answer

Please tap the correct position of the antenna on your mobile phone flat against the sensor zone and leave it there for at least 5 seconds to avoid interruption of data transmission or sensor detection failure which may result in payment failure. If the payment has gone through, your payment amount and card balance will be indicated and the light will switch back to a constant green light (message code 3 will appear if the previous charge was paid and the payment went through). If you are still unable to pay in this way or if another message code pops up, please call our customer service in your county or city (at normal rates) for assistance.;

Question 19

System code "3" appears when swiping IC card over the sensor for rental or return

Accepted Answer

Message code 3: means deducting the previous charge from your card and registering retroactively. The system did not deduct the amount on your previous rental because the balance on your card was not sufficient for payment or the card was not read; therefore, the amount is deducted first on the current rental.

Question 20

System code "5" appears when swiping IC card over the sensor for return

Accepted Answer

Message code 5: refers to the return with wrong card (rent a vehicle with card A, return it with card B). Please make sure the light goes back to green, which means the bike return is completed. The next time you rent a vehicle with card A, code 3 will pop up, and once the amount due last time is deducted and registered retroactively, you can rent a vehicle by tapping your card.

Question 21

What should I do if I find my belongings left in the basket after returning a bike?

Accepted Answer

1. People who find lost items in YouBike vehicles and docking stations can hand them over to the police or any YouBike service center, where they will be checked by service staff and posted on the official website regularly for inquiries.2. In case of losing an item, rental users can make inquiries in person, by phone, email or on the official website Lost &amp; Found. Once the lost property is verified, they can collect it at a designated service center.3. According to the Civil Code, if no one has claimed the lost property after six months of public notice, the finder will acquire ownership or the operator will take care of it accordingly.;

Question 22

Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?

Accepted Answer

YouBike 2.0E is a 2.0 system, please park at the 2.0 dock. The 2.0 dock allows you to park one YouBike 2.0 or 2.0E bike.

Question 23

What should I do if my rented YouBike breaks down?

Accepted Answer

If you find your bike breaks down in the middle of your ride, please return it at the nearest rental station and help turn the saddle 180 degrees to prevent the next person from renting it. Y YouBike patrol staff will take the bike back for repair. It is recommended that you check the condition of your bike before you set off and make sure it is in good condition before renting it. If the vehicle is found to be faulty after it has been hired, you can rent another vehicle immediately after it has been returned to the original rental station within 5 minutes.

Question 24

YouBike 1.0 incompatible with YouBike 2.0

Accepted Answer

YouBike 1.0 and YouBike 2.0 are not interchangeable due to hardware and system differences in rental equipment.

Question 25

What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?

Accepted Answer

If the screen is stuck on a black, white or animated page, you can tap 2-3 times in the &quot;top left&quot; section of the screen to return to the home page after the screen has been refreshed. If the touch doesn&rsquo;t work, please call our customer service in your county or city (at normal rates) and ask them to send someone to repair the unit.

Question 26

Payment methods and rates for single rentals?

Accepted Answer

1. Single Rental can only be paid for by credit card at the rate based on the location of the rental station (check the rates by region now), and information on each rental transaction can be found on your credit card statement.2. Single Rental (by non-members) are not eligible for ride subsidy and public bicycle injury insurance.3. Single Rental is granted by credit card for 120 hours per time and must be approved again beyond 120 hours.4. Single Rental is subject to deposit payment: NT$3,000 for YouBike 2.0 / YouBike 2.0E. If you rent and return the bike normally, the system will automatically revoke the deposit and refund the amount at the end of the period, with the refund to be given depending on the processing days of each credit card issuer.

Question 27

What can I do if YouBike 2.0E does not have power assistance during a ride?

Accepted Answer

YouBike 2.0E bikes can still be ridden and returned without power assistance. Remember to return them to the nearest YouBike 2.0 station.

Question 28

What is the rate for members to hire YouBike?

Accepted Answer

Find out the rates for each region by going to Charges now.https://en.youbike.com.tw/region/main/rate/

Question 29

How far can I ride on the YouBike 2.0E on electricity?

Accepted Answer

Up to 80 km on a flat road when fully charged, with power assistance stopped at speeds above 25 km/h.

Question 30

On-board screen shows "Balance insufficient" when tapping IC card for return

Accepted Answer

The &quot;Balance insufficient&quot; message on the on-board screen means that there is insufficient balance on the IC card to cover the current charge.Please make sure the balance on your IC card is sufficient to cover the previous and current charges before you rent a vehicle again. When you tap your IC card, the onboard screen will show &quot;Previous charge NT$xxx, Balance NT$xxx.&quot; After paying the previous charge, you can use your IC card again to rent a bike.

Question 31

What should I do if I’ve lost my rented YouBike?

Accepted Answer

1. Please call our customer service in your county or city (at normal rates) immediately for assistance.2. Users are responsible for the safe custody of public bicycles after they have been rented. If the vehicle is lost due to improper care, the user should report the loss to the police in order to protect his/her rights. Failure to do so will be dealt with by the company in accordance with legal procedures.3. If the vehicle is still not recovered three months after the report is made, the user will be charged for the loss of the vehicle according to the &ldquo;Standard Membership Agreement for the YouBike Public Bicycle Rental System.&rdquo; If the vehicle is found and returned to the company, the company will refund the remaining amount to the member without interest up to the amount of compensation paid by the member and less any necessary maintenance and repair costs of the vehicle.4. The rental fee will be charged until the time of filing as recorded in the documentation.;

Question 32

System code "2" appears when swiping IC card over the sensor for rental or return

Accepted Answer

1. Where message code &quot;2&quot; appears when swiping an IC card over the sensor for rentalThere is no record of your previous return, so please return the bike before you can rent it. If you have already returned your bike, please call YouBike Customer Service (at normal rates) for assistance.2. Where message code &quot;2&quot; appears when swiping an IC card over the sensor for returnIf code 2 pops up, check the light on the dock display. A blue light means the vehicle has not been returned successfully. Pull the vehicle out and return it again (by shaking the stem from side to side to loosen the lock) or try leaning the vehicle forward to make sure the locking pieces and the dock&#39;s grooves are fully in place and locked. After a complete return, the blue light on the display will switch to a flashing blue light and you can tap your card. If the light shines green and error code 2 stills appears after swiping your card, please call YouBike Customer Service (at normal rates) immediately for inquiry.;

Question 33

Can I take down the red stopper at the dock and park a bike?

Accepted Answer

The presence of a red stopper on a dock means that the dock is either out of service or not yet operational. You are reminded that if you remove the red stopper and park a bike, you will be liable for any subsequent charges.

Question 34

What is a YouBike?

Accepted Answer

YouBike is an electronic, unmanned and automated public bicycle system that provides 24-hour point-to-point rental and return services. With its quality operation, comfortable bicycles and easy registration and use, YouBike encourages people to change their travel habits and use the public transport system to reduce traffic congestion, while saving energy and creating a sustainable and intelligent transport environment.

Question 35

Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?

Accepted Answer

In case of unreturned vehicles, unusual transactions, lost cards, unpaid fees or other factors, the card will be deactivated upon confirmation and will be locked. After the card is being locked, it will not affect any of its other functions, except for being unable to use YouBike. If the card is lost or damaged, members are advised to report the loss of the card to the respective function authority to ensure their rights.

Question 36

On-board screen shows "Timeout" when tapping IC card for rental

Accepted Answer

The on-board screen shows &quot;Timeout,&quot; which means that you do not pick up your bike within 30 seconds after swiping your card. The dock will re-lock the bike and the transaction will be revoked.Return the vehicle to the dock and make sure the on-board screen says &quot;Hi, there!&quot; before you leave to avoid disputes with the next user.

Question 37

Does YouBike offer parent-child bicycle rental service?

Accepted Answer

YouBike does not offer a parent-child bike rental service, sorry for any inconvenience caused.

Question 38

What can I do if my registered card balance is not sufficient to rent a bike?

Accepted Answer

If you use a card with a balance (&lt;0, negative value) insufficient to rent a bike, the message code 4/Insufficient balance will appear on the display. Please top up your card and pass the card over the sensor zone again for rental.

Question 39

On-board screen shows "IC card locked" when tapping IC card for rental

Accepted Answer

The on-board screen shows &quot;IC card locked,&quot; which means the IC card record is abnormal, please call YouBike customer service for assistance.;

Question 40

Taipei City Senior Card / Charity Card

Accepted Answer

Go to the Senior Card upgrade page for more information on YouBike rides using bonus points.

Question 41

How do members rent and return YouBike 1.0?

Accepted Answer

1. Rent via IC Card: After signing up for membership, go to the dock with a green light with your registered EasyCard or iPass. Check that the bicycle is safe and secure, then swipe the card over the sensor zone and wait until the green light starts flashing and beeping, then hold the handlebars with both hands and pull back to get the bike.;2. Return and Pay: Find an empty dock with a blue light and align your bike&#39;s front wheel with the wheel alignment grooves. Insert the lock into the slot as far as it can go and confirm that the blue light is flashing and beeping, and hover your card over the sensor for payment and the light flashing green indicates a successful return. Be sure to take your belongings with you. If the green light does not appear, please call customer service in the local county/city (at normal rates) to confirm.Find out how YouBike members rent and return bikes nowhttps://www.youbike.com.tw/region/main/rent-way/member/

Question 42

What should I do if I don't pick up a YouBike 2.0 after swiping IC card?

Accepted Answer

1. If you do not pick up your bike within 30 seconds after swiping your IC card, the dock will re-lock the bike and the screen will show &quot;timeout&quot; and the transaction will be revoked.2. We recommend that if you terminate your rental, please take the bike out first and return it according to the normal return procedure to ensure that the bike is locked and to avoid disputes.3. Before you leave, make sure the screen displays &quot;Hi, there!&quot; and the bike is locked to avoid subsequent disputes over fees and loss.

Question 43

TPASS/ Megacity Pass  (EasyCard)

Accepted Answer

The new public transportation monthly pass - TPASS/Megacity Pass :;1. Area :;Keelung/Taipei /New Taipei /Taoyuan City2. Price : within every 30 days,;NT$1200.3.;Available date: Starting from July 1, 20233. YouBike 1.0&amp;2.0 Riding Discounts :;Free for the first 30 minutes of riding in Taipei and New Taipei City.Free for the first 60 minutes of riding in Taoyuan City.(Notice : YouBike is not operational in Keelung City.);More information, please visit Taipei Metro official website link.

Question 44

How can I find out the number of days of my Daily YouBike rides?

Accepted Answer

You can find out the number of days your Daily YouBike rides through the following channels:1. &quot;Daily YouBike&quot; in the &quot;Events&quot; section of the official YouBike website: https://www.youbike.com.tw/origin/day/home2. &quot;Number of Days of Daily YouBike Rides&quot; in the &quot;YouBike Event Inquiry&quot; section of the YouBike AI Customer Service: https://chatweb.youbike.com.tw/3. &quot;Daily YouBike&quot; in the &ldquo;Member Area&rdquo; on the YouBike LINE official accountJoin the official YouBike LINE account now: https://lin.ee/3ukmDPPRT

Question 45

What are the service areas of YouBike 2.0E?

Accepted Answer

YouBike 2.0E service areas: Hsinchu County, Hsinchu City (incl. Hsinchu Science Park), Miaoli County, Taichung City, Chiayi City, Tainan City, Kaohsiung City and;Pingtung County.

Question 46

"Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental

Accepted Answer

The on-board screen shows &quot;Card not registered,&quot; meaning that the IC card has not been linked to a member account.You will only be able to rent YouBike 2.0 once you have added the IC card to your account. As a reminder, it takes about 3-5 minutes after your card has been linked before you can rent a bike.

Question 47

YouBike service center opening hours

Accepted Answer

Go to the service center list now to find out the opening hours of service centers in each region.https://en.youbike.com.tw/region/main/service-center/

Question 48

Taipei/New Taipei City transfer discount (EasyCard)

Accepted Answer

More information, please visit;1.;YouBike;official website link2.;Taipei Metro official website link.

Question 49

On-board screen shows "Out of service" when tapping IC card for rental

Accepted Answer

When the on-board screen shows &quot;Out of service,&quot; it means that the vehicle is not available for service. Please find another vehicle or go to another station to rent a vehicle.

Question 50

How do members rent and return YouBike 2.0E bikes?

Accepted Answer

1. YouBike 2.0E is a 2.0 system and the rental and return methods are the same as YouBike 2.0, including &quot;Rent via IC Card&quot; and &quot;Rent via QR Code&quot;.2-1. Rent via IC Card:People should first sign up for membership and then press the on-board &quot;Rent via IC Card&quot; button with their registered EasyCard or iPass. Tap the card against the sensor, and the &ldquo;Pull the bike backwards. Return it later to a 2.0 dock&rdquo; message appears on the screen. Hold the handlebars with both hands and pull back to get the bike.2-2. Return via IC Card:Align your bike&#39;s front wheel with the wheel alignment grooves. Insert the lock into the slot as far as it can go and confirm that the screen reads &quot;Thank You and Tap the IC Card.&quot; Pass the card over the sensor zone, and the screen shows &ldquo;Payment amount&rdquo; and &ldquo;Balance,&rdquo; indicating you have returned it.3-1. Rent via QR Code:Download the official YouBike 2.0 app, then link your credit card or e-payment and press the on-board &quot;Rent via QR Code&quot; button. Use the YouBike 2.0 app, press &quot;Scan QR Code&quot; at the bottom of the home screen, point it at the on-board screen and either scan the QR code or enter the verification code for unlocking. The &ldquo;Pull the bike backwards. Return it later to a 2.0 dock&rdquo; message appears on the screen. Hold the handlebars with both hands and pull back to get the bike.(Note: E-payment can be made with Easy Wallet and LINE Pay, with Easy Wallet applicable to Taipei City and New Taipei City, while LINE Pay to Kaohsiung City.)3-2. Return via QR Code:Align your bike&#39;s front wheel with the wheel alignment grooves. Insert the lock into the slot as far as it can go and confirm that the screen reads &quot;Thank You,&quot; indicating you have returned it.Find out how to rent and return YouBikes now

Question 51

Payment tools for YouBike 2.0E? (incl. IC card, credit card)

Accepted Answer

1. IC card: EasyCard and iPASS2. Credit card(Note: Five IC cards can be linked to one member account, including EasyCard, iPASS and other IC cards linked for QR code scan.)(Note: A card linked for QR code scan means a credit card or e-payment linked for rental by QR code scan for YouBike 2.0, with only one of the two allowed to be added to the account.)

Question 52

What are the precautions before riding Youbike?

Accepted Answer

A. For your safety, please refer to the following instructions before riding. If you have any other questions, please refer to the FAQ or call our &quot;customer service&quot;for assistance.1. Find out more about &quot;Equipment&quot;now.2. Find out more about &quot;Riding Tips&quot;now.

Question 53

How do I delete a member account or change a member's mobile phone number?

Accepted Answer

If your original mobile phone number is no longer in use, you are unable to log in, or if you need to delete your previous account, please go to one of the YouBike service centers and fill in the application forms with your ID document as we are unable to provide online assistance due to personal data law, and the staff on site will help you delete your account.

Question 54

Is riding a YouBike covered by insurance?

Accepted Answer

YouBike riders are covered by public bicycle injury insurance. Users are required to register and have gone through the insurance procedures before they are entitled to injury insurance coverage. The actual user of the card and the registered insured must be the same person to qualify for a claim, otherwise the insurance company will reject the claim. Please make sure you fill in all the insurance information to protect your rights; failure to do so will result in no insurance coverage.Find out about public bicycle insurance now

Question 55

System code "9" appears when swiping IC card over the sensor for rental or return

Accepted Answer

1. If this happens when renting a vehicle as a result of a dock malfunction, message code 2 will appear if you swipe your card at another dock immediately. Please wait 3 minutes for the system to reorganize the data and then you can rent a bike from another dock.2. If this happens when returning the bike, please check if the light turns back to green and call YouBike Customer Service (at normal rates) to check the transaction history.;

Question 56

What should I do if I've lost the key to my YouBike 1.0 mobile lock?

Accepted Answer

1. Please call our customer service in your county or city (at normal rates) immediately for assistance.2. If the bicycle key is lost during use, the user is obliged to transport the vehicle to the YouBike service center (service hours are as per the website announcement) and pay the key cost of NT$200. If the user is unable to transport the vehicle and needs the service of the operator, the roadside assistance fee will be charged. If the vehicle is located in the same county/city as where it was rented, an additional NT$150 will be charged, otherwise an additional NT$350. If the vehicle is situated in another area, the hirer should transport the vehicle to the county or city where it was rented for the operator&#39;s handling.3. If the key is lost, the rental fee will be charged until the time of notification to the service center.;

Question 57

Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?

Accepted Answer

Please check the correct antenna position of your NFC-enabled handset before using it as there are no certain specifications for the position and size of the antenna on the market and the specifications vary from brand to brand. When renting a vehicle, press the &quot;Rent via IC Card&quot; button and tap the correct position of the antenna on your mobile phone flat against the sensor zone and leave it there for 3-5 seconds until the &ldquo;Pull the bike backwards&rdquo; message appears on the screen and you can pick up your vehicle. If you are still unable to rent a vehicle in this way, or if another message pops up, please call our customer service for assistance.

Question 58

What can I do if no bikes are available for rental at a YouBike station?

Accepted Answer

You can check the number of vehicles available for rental and the number of empty docks available for parking at YouBike stations through the following channels.1. &ldquo;Station Information&quot; on the official YouBike website: https://en.youbike.com.tw/region/main/stations/2. &ldquo;Station Map&quot; on the official YouBike app:; ; ; ;Download YouBike 1.0 app now: http://www.youbike.com.tw/app.html; ; ; ;Download YouBike 2.0 app now: http://www.youbike.com.tw/app2.html; ; ; ;(Note: YouBike 1.0 app service areas: Taipei City, New Taipei City, Taoyuan City, Hsinchu City (incl. Hsinchu Science Park), Miaoli County, Taichung City); ; ; ;(Note: YouBike 2.0 app service areas: Taipei City, New Taipei City, Hsinchu County, Hsinchu City, Taichung City, Chiayi City, Tainan City, Kaohsiung City and;Pingtung County.)3. YouBike AI Customer Service&#39;s &quot;Station Inquiry&quot;: https://chatweb.youbike.com.tw/4. &quot;Station Inquiry&quot; on YouBike LINE&rsquo;s official account; ; ;Join the official YouBike LINE account now: https://lin.ee/3ukmDPPRT

Question 59

What should I do if I don't pick up a YouBike 1.0 after swiping IC card?

Accepted Answer

1. If you do not pick up your bike within 30 seconds of swiping your IC card, the dock will re-lock your bike and the transaction will be revoked.2. We recommend that if you terminate your rental, please take the bike out first and return it according to the normal return procedure to ensure that the bike is locked and to avoid disputes.3. Before you leave, please check the sensor area for a green light and make sure the bike is locked to avoid subsequent disputes over fees and loss.

Question 60

How do I sign up for YouBike?

Accepted Answer

1. Before signing up, please prepare the following:(1) Mobile phone number registered in Taiwan;(2) National ID Card or Residence Certificate number(3) IC card, credit card or e-payment to be linked;2. Sign up for membership on the official app, official website, at the service center and at the kiosk of the 1.0 rental stations.Follow the membership registration procedures to fill in the necessary fields such as ID card information and registered IC card number, and you will become a member upon completion.(Note: Rental by QR code scan is new in YouBike 2.0; credit card or e-payment should be linked for rental by QR code.)(Note: Credit card or e-payment can only be linked to the official YouBike 2.0 app.);Find out how to sign up for YouBike membership nowhttps://en.youbike.com.tw/region/main/signup-way/

Question 61

How do I find a 2.0E vehicle available on the YouBike 2.0 station map?

Accepted Answer

On the official website and YouBike 2.0 app station map, when a lightning symbol appears at the top left of a station, it means that a YouBike 2.0E vehicle is available at that station.

Question 62

System code "4" appears when swiping IC card over the sensor for rental

Accepted Answer

Message code 4: means the IC card&#39;s balance is insufficient; please ensure the card has a balance of more than NT$1 before renting a vehicle.

Question 63

What are the rates for members to hire YouBike 2.0E?

Accepted Answer

YouBike 2.0E service areas: Hsinchu County, Hsinchu City (incl. Hsinchu Science Park), Miaoli County, Taichung City, Chiayi City Tainan City, Kaohsiung City and;Pingtung County.Find out how to pay for your rides now.

Question 64

System code "6" appears when swiping IC card over the sensor for rental or return

Accepted Answer

Message code 6: means the balance of your card is not sufficient to cover the amount you need to pay. Please top up your card with more than the amount due before your next rental, and then swipe your card at any dock at the rental station to pay. Code 3 will then pop up, indicating that the amount has been successfully deducted and you can pass your card again to hire a vehicle.

FAQ

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