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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • Do I need to re-register in a different county/city?
  • How do I sign up for the Daily YouBike campaign?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • How do I sign up for YouBike?
  • What should I do if I have not received the SMS verification code when signing up?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • Are there any restrictions on the types of credit cards for single rentals?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • How can I find out the number of days of my Daily YouBike rides?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • Can I hire a YouBike for a promotional event?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • How do members rent and return YouBike 1.0?
  • How do I rent and return a YouBike 2.0 for single rentals?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • Is riding a YouBike covered by insurance?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • Does YouBike offer group rental service?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • Does YouBike offer parent-child bicycle rental service?
  • Which app do I need to download to ride a YouBike 2.0E?
  • Can I take down the red stopper at the dock and park a bike?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • How do I find out if I've won a Daily YouBike prize?
  • How do I delete a member account or change a member's mobile phone number?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • Taipei City Senior Card / Charity Card
  • YouBike service center opening hours
  • Payment methods and rates for single rentals?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • Can I hire a YouBike for a commercial photo or video shoot?
  • What is a YouBike?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • What should I do if I accidentally fall down on my bike?
  • What are the precautions before riding Youbike?
  • What should I do if I’ve lost my rented YouBike?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • Do I need to re-register to use YouBike 2.0?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • What should I check before riding a YouBike 2.0E?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • System code "4" appears when swiping IC card over the sensor for rental
  • E.Sun EasyCard co-branded card
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • What is the rate for members to hire YouBike?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • YouBike 1.0 incompatible with YouBike 2.0
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • What should I do if my rented YouBike breaks down?
  • What can I do if I've forgot my YouBike password?
  • What are the service areas of YouBike 2.0E?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • How far can I ride on the YouBike 2.0E on electricity?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • How do I know if the payment went through?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • What should I check before riding a YouBike?
  • IC cards for YouBike 1.0?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • What should I do about unusual amount deductions for the rental?
  • How do I check the battery level when riding a YouBike 2.0E?
  • Do I need to sign up again to use a YouBike 2.0E?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • How do members rent and return YouBike 2.0?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • TPASS/ Megacity Pass (EasyCard)
  • What are the rates for members to hire YouBike 2.0E?
  • Can I use a YouBike for long rides or competitions?
  • System code "5" appears when swiping IC card over the sensor for return
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • System code "7" appears when swiping IC card over the sensor for rental
  • First 30-minute ride subsidy
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • On-board screen shows "Timeout" when tapping IC card for rental
  • On-board screen shows "rental limit" when tapping IC card for rental
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • How do members rent and return YouBike 2.0E bikes?
  • What should I do if Google verification fails?
  • What can I do if no bikes are available for rental at a YouBike station?