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Insurance

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Injury Insurance

How to Sign up for insurance

  • New Members

    When new members register, they should fill in their National ID Card (residence certificate) number, date of birth and other real-name information, and their first IC card (EasyCard, i-Pass or e-payment) will be automatically enrolled in public bicycle injury insurance, and riders do not need to pay the premium, but from the 2nd to 5th IC card and for existing members, they still need to enter their information to register. In case of any changes or additional IC cards in the future, they should adjust the insurance information to ensure their rights and interests.

  • Existing Members

    Existing members are still required to fill in their information for registration. There are 3 ways to register: YouBike official app, official website and kiosk at rental stations. If you change or add new IC cards in the future, you should adjust your details for insurance to ensure your rights.(Click here for a graphic tutorial on how to register)

1. Official App
(1) Download the official app and log in to your membership.
(2) Open the side menu and click on "Get Insured" to enter the card list page.
(3) Click "Join Insurance" for the uninsured card to enter the enrollment process.
(4) Read the online application instructions and fill in the correct information to complete the application.
2. Official Website
(1) Log in to membership on the official website.
(2) Click on "Set up Public Bike Injury Insurance" in the function list on the left on the "Member Area" page to enter the card list page.
(3) Click "Join Insurance" for the uninsured card to enter the enrollment process.
(4) Read the online application instructions and fill in the correct information to complete the application.
3. Kiosk at the station (only available in areas with YouBike 1.0 service)
(1) Operate the kiosk at the rental station and log in to membership.
(2) Click on "Insurance" in the function list to go to the card list page.
(3) Click "Join Insurance" for the uninsured card to enter the enrollment process.
(4) Read the online application instructions and fill in the correct information to complete the application.

Notes

Each account can apply for linking five IC cards (including the card linked for QR code scan), with the five cards registering the same or five different insured persons (one card can have one insured person only). The user of the card and the insured person must be the same person and shall confirm the registration details to ensure coverage of the injury insurance so that he/she is eligible for claims in the event of an accident.

You are reminded to observe the traffic rules when riding and any breach of traffic rules will not be covered. If you have any questions about your claim or insurance, please contact your local insurance company and their dedicated staff will be available to provide advice.

Coverage

In the event of death, disability or hospitalization as a result of an accident while riding a YouBike rented with an IC card covered by injury insurance (including a linked card) in the above-mentioned areas (Note 1), one may make a claim on his/her insurance policy with medical receipts and other documents, with a maximum payout of NT$1 million (for those under 15 years of age, the funeral expenses and disability benefit will be covered) and a maximum of NT$1,000 in daily benefit for hospital stays.

Note 1: Taipei City, New Taipei City, Taoyuan City, Hsinchu County, Hsinchu City, Hsinchu Science Park, Miaoli County, Taichung City, Chiayi City, Tainan City, Kaohsiung City, and Pingtung County.

Contacts

AreaInsurance CompanyPhone Number
Taipei CityCATHAY INS.0800-212-880
New Taipei CityCATHAY INS.0800-212-880
Taoyuan CityCATHAY INS.0800-212-880
Hsinchu CountyCATHAY INS.0800-212-880
Hsinchu CityCATHAY INS.0800-212-880
Hsinchu Science ParkCATHAY INS.0800-212-880
Miaoli CountyCATHAY INS.0800-212-880
Taichung CityTaiwan Fire & Marine InsuranceCo., Ltd.0809-068-888
Chiayi CityShinkong Insurance Co., Ltd.05-2253-190#57
Tainan CityCATHAY INS.0800-212-880
Kaohsiung CityCATHAY INS.0800-212-880
Pingtung CountyCATHAY INS.0800-212-880

Third Party Liability Insurance

Notes

You are reminded to observe the traffic rules when riding and any breach of traffic rules will not be covered. If you have any questions about your claim or insurance, please contact your local insurance company and their dedicated staff will be available to provide advice.

Coverage

In the event that a third party is injured or killed in an accident caused by a user riding a YouBike in one of the said areas (Note 1), the user may claim compensation with the insurer by presenting documents such as police records, medical receipts for the injured person, etc., up to a maximum of NT$2 million per person for bodily injury or death.

Note 1: All areas covered by the insurance and their YouBike vehicles are represented by "Area (Prefixes of the vehicle numbers)": Taipei City (01), New Taipei City (F&02), Taoyuan City (H&03), Hsinchu County (05), Hsinchu City (04), Hsinchu Science Park (82), Miaoli County (K), Taichung City (06), Chiayi City (10).

Contacts

AreaInsurance CompanyPhone Number
Taipei CityCATHAY INS.0800-212-880
New Taipei CityCATHAY INS.0800-212-880
Taoyuan CityCATHAY INS.0800-212-880
Hsinchu CountyCATHAY INS.0800-212-880
Hsinchu CityCATHAY INS.0800-212-880
Hsinchu Science ParkCATHAY INS.0800-212-880
Miaoli CountyCATHAY INS.0800-212-880
Taichung CityTaiwan Fire & Marine InsuranceCo., Ltd.0809-068-888
Chiayi CityShinkong Insurance Co., Ltd.05-2253-190#57
YouBike 2.0 in white and yellow
can only be returned to YouBike 2.0 docks.
YouBike 2.0E in white and orange
can only be returned to YouBike 2.0 docks.