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FAQ

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Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • On-board screen shows "IC card locked" when tapping IC card for rental
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • Can I hire a YouBike for a commercial photo or video shoot?
  • Do I need to re-register in a different county/city?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • How do I rent and return a YouBike 1.0 for a one-time rental?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • YouBike service center opening hours
  • How do I check the battery level when riding a YouBike 2.0E?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • Can I hire a YouBike for a promotional event?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • Does YouBike offer parent-child bicycle rental service?
  • What should I do if I’ve lost my rented YouBike?
  • How do I rent and return a YouBike 2.0 for a one-time rental?
  • Is riding a YouBike covered by insurance?
  • TPASS/ Megacity Pass (EasyCard)
  • Do I need to re-register to use YouBike 2.0?
  • How far can I ride on the YouBike 2.0E on electricity?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • How can I find out the number of days of my Daily YouBike rides?
  • YouBike 1.0 incompatible with YouBike 2.0
  • What can I do if I've forgot my YouBike password?
  • How do members rent and return YouBike 2.0E bikes?
  • Payment methods and rates for one-time rentals?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • System code "4" appears when swiping IC card over the sensor for rental
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • System code "5" appears when swiping IC card over the sensor for return
  • On-board screen shows "Out of service" when tapping IC card for rental
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • What are the service areas of YouBike 2.0E?
  • How do I sign up for the Daily YouBike campaign?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • Can I use a YouBike for long rides or competitions?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • Can I take down the red stopper at the dock and park a bike?
  • What can I do if no bikes are available for rental at a YouBike station?
  • What should I do if I have not received the SMS verification code when signing up?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • How do I delete a member account or change a member's mobile phone number?
  • Which app do I need to download to ride a YouBike 2.0E?
  • How do I know if the payment went through?
  • What is a YouBike?
  • How do members rent and return YouBike 1.0?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • What should I do if my rented YouBike breaks down?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • What should I check before riding a YouBike 2.0E?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • How do members rent and return YouBike 2.0?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • Do I need to sign up again to use a YouBike 2.0E?
  • Taipei City Senior Card / Charity Card
  • How do I sign up for YouBike?
  • What should I do if I accidentally fall down on my bike?
  • What should I do about unusual amount deductions for the rental?
  • What should I check before riding a YouBike?
  • What are the rates for members to hire YouBike 2.0E?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • What should I do if I find my belongings left in the basket after returning a bike?
  • IC cards for YouBike 1.0?
  • How do I find out if I've won a Daily YouBike prize?
  • Does YouBike offer group rental service?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • E.Sun EasyCard co-branded card
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • System code "7" appears when swiping IC card over the sensor for rental
  • What is the rate for members to hire YouBike?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • First 30-minute ride subsidy
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • System code "0" appears when swiping IC card over the sensor for rental or return
YouBike 2.0 in white and yellow
can only be returned to YouBike 2.0 docks.
YouBike 2.0E in white and orange
can only be returned to YouBike 2.0 docks.