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FAQ

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Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • What should I check before riding a YouBike?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • System code "5" appears when swiping IC card over the sensor for return
  • How do I find out if I've won a Daily YouBike prize?
  • What are the rates for members to hire YouBike 2.0E?
  • How do I rent and return a YouBike 1.0 for a one-time rental?
  • Do I need to re-register to use YouBike 2.0?
  • What should I do if I accidentally fall down on my bike?
  • IC cards for YouBike 1.0?
  • How can I find out the number of days of my Daily YouBike rides?
  • Which app do I need to download to ride a YouBike 2.0E?
  • System code "7" appears when swiping IC card over the sensor for rental
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • YouBike service center opening hours
  • What should I do if I find my belongings left in the basket after returning a bike?
  • How do members rent and return YouBike 1.0?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • What should I do if my rented YouBike breaks down?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • How do I check the battery level when riding a YouBike 2.0E?
  • How do I know if the payment went through?
  • Does YouBike offer group rental service?
  • How do members rent and return YouBike 2.0?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • What should I do if I’ve lost my rented YouBike?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • How do I rent and return a YouBike 2.0 for a one-time rental?
  • Can I take down the red stopper at the dock and park a bike?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • What are the service areas of YouBike 2.0E?
  • YouBike 1.0 incompatible with YouBike 2.0
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • TPASS/ Megacity Pass (EasyCard)
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • System code "4" appears when swiping IC card over the sensor for rental
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • How do I delete a member account or change a member's mobile phone number?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • What should I check before riding a YouBike 2.0E?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • Does YouBike offer parent-child bicycle rental service?
  • What is the rate for members to hire YouBike?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • Can I hire a YouBike for a promotional event?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • On-board screen shows "Timeout" when tapping IC card for rental
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • Taipei City Senior Card / Charity Card
  • First 30-minute ride subsidy
  • Is riding a YouBike covered by insurance?
  • What is a YouBike?
  • What can I do if I've forgot my YouBike password?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • What should I do about unusual amount deductions for the rental?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • How do members rent and return YouBike 2.0E bikes?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • What can I do if no bikes are available for rental at a YouBike station?
  • Can I use a YouBike for long rides or competitions?
  • Do I need to sign up again to use a YouBike 2.0E?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • E.Sun EasyCard co-branded card
  • What should I do if I have not received the SMS verification code when signing up?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • How do I sign up for YouBike?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • How do I sign up for the Daily YouBike campaign?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • Do I need to re-register in a different county/city?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • Payment methods and rates for one-time rentals?
  • How far can I ride on the YouBike 2.0E on electricity?
YouBike 2.0 in white and yellow
can only be returned to YouBike 2.0 docks.
YouBike 2.0E in white and orange
can only be returned to YouBike 2.0 docks.