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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • On-board screen shows "Out of service" when tapping IC card for rental
  • How do I find out if I've won a Daily YouBike prize?
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • What should I check before riding a YouBike?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • How far can I ride on the YouBike 2.0E on electricity?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • What should I do if I have not received the SMS verification code when signing up?
  • How do I sign up for YouBike?
  • Is riding a YouBike covered by insurance?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • Can I take down the red stopper at the dock and park a bike?
  • Do I need to sign up again to use a YouBike 2.0E?
  • What should I do if I accidentally fall down on my bike?
  • Which app do I need to download to ride a YouBike 2.0E?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • Taipei City Senior Card / Charity Card
  • What can I do if I've forgot my YouBike password?
  • What should I do if Google verification fails?
  • Do I need to re-register in a different county/city?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • First 30-minute ride subsidy
  • How do I delete a member account or change a member's mobile phone number?
  • How do members rent and return YouBike 2.0?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • What should I do if my rented YouBike breaks down?
  • What should I do if I’ve lost my rented YouBike?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • How do members rent and return YouBike 2.0E bikes?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • System code "7" appears when swiping IC card over the sensor for rental
  • YouBike service center opening hours
  • What are the rates for members to hire YouBike 2.0E?
  • What should I check before riding a YouBike 2.0E?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • Can I use a YouBike for long rides or competitions?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • What should I do about unusual amount deductions for the rental?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • E.Sun EasyCard co-branded card
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • Can I hire a YouBike for a promotional event?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • How do I rent and return a YouBike 2.0 for single rentals?
  • System code "4" appears when swiping IC card over the sensor for rental
  • Does YouBike offer group rental service?
  • Do I need to re-register to use YouBike 2.0?
  • Are there any restrictions on the types of credit cards for single rentals?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • Taipei/New Taipei City transfer discount (EasyCard)
  • What is a YouBike?
  • What are the service areas of YouBike 2.0E?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • IC cards for YouBike 1.0?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • How do I know if the payment went through?
  • What can I do if no bikes are available for rental at a YouBike station?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • How do I check the battery level when riding a YouBike 2.0E?
  • How can I find out the number of days of my Daily YouBike rides?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • System code "5" appears when swiping IC card over the sensor for return
  • What is the rate for members to hire YouBike?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • How do I sign up for the Daily YouBike campaign?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • YouBike 1.0 incompatible with YouBike 2.0
  • Payment methods and rates for single rentals?
  • Does YouBike offer parent-child bicycle rental service?
  • TPASS/ Megacity Pass (EasyCard)
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • What are the precautions before riding Youbike?
  • How do members rent and return YouBike 1.0?