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Privacy Policy

HomePrivacy Policy

Privacy Policy


Thank you for using YouBike's official website, official applications and automated services and equipment (hereinafter this website). Regarding your personal information and privacy, this website respects and protects it according to the law. For your confidence in using the services offered by this website and to allow this website to collect, store, use, transfer and disclose your personal information (including information concerning your previous use of our products and services), YouBike Co., Ltd. (hereinafter the “Company"or “we”) would like to inform you of the privacy policy of this website (hereinafter the "Policy"). The Company will treat any information you provide with the utmost care and respect and will abide by the contents of this Policy, except as required by law or as otherwise agreed between you and the Company. Personal information means information that identifies you and is not publicly available, such as your name, address, email address or telephone number.


This Policy only informs you of and governs how about wthe company collecting, storinge, usinge and disclosinge personal information gathered through this website and does not modify or alter any other agreements that may be in place or coming into effect between you and the Company. Where your personal information is acquired by the Company through a third party, such personal information shall be subject to our privacy policy as set out with you or the third party. If you provide personal information to the Company by other means, such as by calling us over the phone or in connection with a marketing campaign or registration of a service or product, such personal information is not subject to this Policy.

You acknowledge and agree that this Policy has the same effect as written consent. By accessing, using or providing personal information to us through this website, you acknowledge that you have read this statement and agree to the practices set forth in this Policy.


1. Personal Data Collection Policy

When you participate in any of the Company's activities, sign up for membership or receive other related services through this website, we may ask you to provide your name, National ID Card number, address, telephone number, e-mail or other relevant information. Additionally, we may retain records generated by our servers when you browse or make inquiries on the Internet, including but not limited to the IP address of the connecting device you are using, the browser you are using, the time of day you are using it, and your browsing and clicking history, but we will not, and cannot, match these records with you unless you are willing to provide us with your personal data. Please note that other websites linked to this website may also gather your personal data. These linked websites each have their own privacy policies regarding the personal details you voluntarily give to them, and this Policy does not apply to their data processing practices.

2. Data Storage and Retention

Your personal data is stored in a strictly confidential manner in the database system of this website. Access and use of your personal data is subject to the Company's authority management regulations and no unauthorized person may access or use your personal data by any means.

3. Collection and Use of Data

Your personal data will be processed and utilized by this website in compliance with the law and for the specific purposes set out in the terms of service to which you have agreed. This website will not use your personal data for purposes other than those specified and will not divulge it arbitrarily to other third parties.

4. Use of Cookies

Cookies are text files with small pieces of data that the server writes to the user's hard drive via the browser in order to distinguish between the user's preferences. You can choose to modify your browser's acceptance of cookies in the "Privacy" section of your browser's "Internet Options," including accepting all cookies, being notified when cookies are set, and rejecting all cookies. Were you to opt out of all cookies, you may not be able to use some of our personalized services or participate in some of our activities. To deliver a better and more personalized service to you and to facilitate your participation in personalized interactions, cookies are created when you sign up or log in and modified when you log out. Further, for the purpose of compiling statistics on the number of visitors and analyzing browsing patterns to keep track of the visits to our website and to improve our services, this website may write and read cookies on your browser in line with this Policy.

5. Data Sharing Policy

Your personal data stored on this website is well protected under the Personal Data Protection Act and will not be sold, exchanged, rented or otherwise disclosed to other organizations or individuals, except in the following three circumstances where your personal data may be shared with third parties.
Where prior consent or authorization has been given by you.
Where it is required by a lawful and formal procedure administered by a judicial or other authority or other competent body.
Where, to furnish you with other services or benefits, it is necessary to share your personal data with a third party rendering such services or offers, about which this website will give full explanations and information at the time of the event and for which you may decide whether or not to accept such services or benefits at your own discretion.

6. Information Delivery Methods

In order to enhance the overall content of the service, if the content transmitted by this website contains information about services or other benefits that are not offered by usthe Company, we will give full details at the time of the event and you may decide whether to receive accept this particular service or event at your own discretion. Should you opt out of this service, we guarantee that any information you provide on this website will not be passed on to third parties. This website will send you information about special offers, cycling events or surveys by e-mail beforehand or upon receipt of your consent following your registration and login. In addition to indicating on the material or e-mail that it is sent by usthe Company, this website will also provide a method, explanation or functional link on the material or e-mail that enables you to stop receiving such material or e-mail at any time.

7. Personal Data Protection Measures

Pursuant to Article 7 of the YouBike membership terms and conditions, Members are required to ensure the accuracy and completeness of their personal information at all times; and the personal data of members presented on this website is not classified as high-risk information such as those on payment instruments (e.g. credit card number and authentication data). As such, the Company does not obscure the contents in the personal data fields on the registration and login pages and the profile page after password entry to enable members to confirm the accuracy of the information entered and retained through the interface during sign-up and login and after login. Do not use devices and equipment that are shared with others or publicly available for login and data entryinput, and keep your personal data, passwords, login devices or equipment safe from prying eyes, illegal use, or use of your login information without your consent, tampering or destruction of your registration and personal data. Always remember to log out after you have finished using the various functions offered on this website. This website will not amend or delete any of your personal data without your consent or in conformity with the terms and conditions of membership or the law. Should you notice any of the above irregularities, please inform usthe Company immediately and do what is necessary (e.g. change your password, etc.). If your personal information has changed, you may update it yourself by logging on to this website or by contacting our customer service staff through the contact details provided on this website to assist you with the update.

8. The Collection, Storage and Use of All Relevant Security Sensitive Information on this Website

This website will collect, store and use all security sensitive information (including: name, National ID Card number, date of birth, telephone number, e-mail address, contact address, password, credit card information, e-ticket information, mobile payment information, and electronic payment information), mobile device resources (location, camera, Siri, search, notifications, Bluetooth, GPS), and mobile device features for the processing and use for the specific purposes set out in the Terms of Service to which you have consented, as required by law, and will not use your personal data for purposes other than those specified and will not disclose it arbitrarily to other third parties.

9. Cessation of Use or Deletion of Personal Data

If you do not wish to have your personal data provided to this website for further use, you may contact us via the contact details given on this website and we will cease to use or delete your personal data promptly upon receipt of your consent.
10. Privacy Inquiry
Should you have any inquiriequestions about these terms and conditions, please feel free to write to us by e-mail or call our service line.
►Taipei City
Email: service-taipei@youbike.com.tw
Phone: 02-8978-8822
►New Taipei City
E-mail: service-ntpc@youbike.com.tw
Phone: New Taipei 1.0: 02-8978-5522, New Taipei 2.0: 02-8979-1122
►Taoyuan City
E-mail: service-taoyuan@youbike.com.tw
Phone: Taoyuan 1.0: 03-286-8833, Taoyuan 2.0: 03-286-8222
►Hsinchu Country
E-mail: service-hsinchu@youbike.com.tw
Phone: 03-659-1122
►Hsinchu City
E-mail: service-hccg@youbike.com.tw
Phone: 03-659-0022
►Hsinchu Science Park
E-mail: service-hccg@youbike.com.tw
Phone: 03-659-0022
►Miaoli County
E-mail: service-miaoli@youbike.com.tw
Phone: 037-558811
►Taichung City
E-mail: service-taichung@youbike.com.tw
Phone: 04-2369-6922
►Chiayi City
E-mail: service-chiayi@youbike.com.tw
Phone: 05-2949222
►Tainan City
E-mail: service-tainan@youbike.com.tw
Phone: 06-300-9966
►Kaohsiung City
E-mail: service-kaohsiung@youbike.com.tw
Phone: 07-2626-288
►Pingtung Country
E-mail: service-pingtung@youbike.com.tw
Phone: 08-884-9888

11. Privacy Policy Revisions

The Company will amend this Policy as necessary to ensure that your privacy is not violated, in accordance with applicable laws and regulations, and will post such amendments on the Company's official website and publish the revised Policy in full at the same time.

Last Updated: 2023-07-06

YouBike 2.0 in white and yellow
can only be returned to YouBike 2.0 docks.
YouBike 2.0E in white and orange
can only be returned to YouBike 2.0 docks.