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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • Does YouBike offer group rental service?
  • System code "5" appears when swiping IC card over the sensor for return
  • How can I find out the number of days of my Daily YouBike rides?
  • TPASS/ Megacity Pass (EasyCard)
  • What should I check before riding a YouBike 2.0E?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • How do I delete a member account or change a member's mobile phone number?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • How do members rent and return YouBike 1.0?
  • What are the rates for members to hire YouBike 2.0E?
  • What should I check before riding a YouBike?
  • What should I do about unusual amount deductions for the rental?
  • How do I rent and return a YouBike 2.0 for single rentals?
  • Do I need to re-register in a different county/city?
  • Do I need to sign up again to use a YouBike 2.0E?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • How do members rent and return YouBike 2.0?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • How far can I ride on the YouBike 2.0E on electricity?
  • First 30-minute ride subsidy
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • Can I hire a YouBike for a promotional event?
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • YouBike service center opening hours
  • What is a YouBike?
  • How do I sign up for the Daily YouBike campaign?
  • Can I take down the red stopper at the dock and park a bike?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • What should I do if I accidentally fall down on my bike?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • Are there any restrictions on the types of credit cards for single rentals?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • What should I do if Google verification fails?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • What can I do if no bikes are available for rental at a YouBike station?
  • Does YouBike offer parent-child bicycle rental service?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • Which app do I need to download to ride a YouBike 2.0E?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • Taipei City Senior Card / Charity Card
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • What are the precautions before riding Youbike?
  • Is riding a YouBike covered by insurance?
  • E.Sun EasyCard co-branded card
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • Can I use a YouBike for long rides or competitions?
  • How do I check the battery level when riding a YouBike 2.0E?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • Do I need to re-register to use YouBike 2.0?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • YouBike 1.0 incompatible with YouBike 2.0
  • On-board screen shows "Timeout" when tapping IC card for rental
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • System code "4" appears when swiping IC card over the sensor for rental
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • How do members rent and return YouBike 2.0E bikes?
  • What should I do if I’ve lost my rented YouBike?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • What should I do if I have not received the SMS verification code when signing up?
  • How do I find out if I've won a Daily YouBike prize?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • What is the rate for members to hire YouBike?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • What can I do if I've forgot my YouBike password?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • What should I do if my rented YouBike breaks down?
  • How do I sign up for YouBike?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • IC cards for YouBike 1.0?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • Payment methods and rates for single rentals?
  • How do I know if the payment went through?
  • What are the service areas of YouBike 2.0E?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • System code "7" appears when swiping IC card over the sensor for rental