您的瀏覽器不支援JavaScript功能,若網頁功能無法正常使用時,請開啟瀏覽器JavaScript狀態
Main content area
Sitemap
Font SizeSML

FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • What are the precautions before riding Youbike?
  • How do I know if the payment went through?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What should I do if I’ve lost my rented YouBike?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • Which app do I need to download to ride a YouBike 2.0E?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • Can I use a YouBike for long rides or competitions?
  • How do I check the battery level when riding a YouBike 2.0E?
  • Do I need to re-register to use YouBike 2.0?
  • What can I do if I've forgot my YouBike password?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • What should I do if I find my belongings left in the basket after returning a bike?
  • Payment methods and rates for single rentals?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • Does YouBike offer parent-child bicycle rental service?
  • How do I delete a member account or change a member's mobile phone number?
  • Are there any restrictions on the types of credit cards for single rentals?
  • Do I need to sign up again to use a YouBike 2.0E?
  • What is a YouBike?
  • E.Sun EasyCard co-branded card
  • How do members rent and return YouBike 2.0?
  • Can I take down the red stopper at the dock and park a bike?
  • YouBike 1.0 incompatible with YouBike 2.0
  • What should I do if my rented YouBike breaks down?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • How far can I ride on the YouBike 2.0E on electricity?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • What can I do if no bikes are available for rental at a YouBike station?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • On-board screen shows "Timeout" when tapping IC card for rental
  • How do I sign up for the Daily YouBike campaign?
  • Can I hire a YouBike for a promotional event?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • System code "7" appears when swiping IC card over the sensor for rental
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • What are the service areas of YouBike 2.0E?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • YouBike service center opening hours
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • What should I check before riding a YouBike 2.0E?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • How do members rent and return YouBike 2.0E bikes?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • How do members rent and return YouBike 1.0?
  • Do I need to re-register in a different county/city?
  • IC cards for YouBike 1.0?
  • How do I sign up for YouBike?
  • TPASS/ Megacity Pass (EasyCard)
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • How do I rent and return a YouBike 2.0 for single rentals?
  • Is riding a YouBike covered by insurance?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • On-board screen shows "Out of service" when tapping IC card for rental
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • How can I find out the number of days of my Daily YouBike rides?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • What are the rates for members to hire YouBike 2.0E?
  • Taipei City Senior Card / Charity Card
  • What should I do about unusual amount deductions for the rental?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • System code "4" appears when swiping IC card over the sensor for rental
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • What is the rate for members to hire YouBike?
  • Does YouBike offer group rental service?
  • What should I do if I accidentally fall down on my bike?
  • System code "5" appears when swiping IC card over the sensor for return
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • How do I find out if I've won a Daily YouBike prize?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • What should I check before riding a YouBike?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • What should I do if Google verification fails?
  • First 30-minute ride subsidy
  • What should I do if I have not received the SMS verification code when signing up?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?