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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • How far can I ride on the YouBike 2.0E on electricity?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • What should I do if my rented YouBike breaks down?
  • Does YouBike offer group rental service?
  • How can I find out the number of days of my Daily YouBike rides?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • What can I do if no bikes are available for rental at a YouBike station?
  • How do I delete a member account or change a member's mobile phone number?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • YouBike service center opening hours
  • Can I hire a YouBike for a promotional event?
  • What should I do if I find my belongings left in the basket after returning a bike?
  • Are there any restrictions on the types of credit cards for single rentals?
  • What are the rates for members to hire YouBike 2.0E?
  • Taipei City Senior Card / Charity Card
  • How do members rent and return YouBike 2.0?
  • What are the service areas of YouBike 2.0E?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • Do I need to re-register to use YouBike 2.0?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • How do I find out if I've won a Daily YouBike prize?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • System code "5" appears when swiping IC card over the sensor for return
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • Taipei/New Taipei City transfer discount (EasyCard)
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • Is riding a YouBike covered by insurance?
  • What should I do about unusual amount deductions for the rental?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • How do I sign up for YouBike?
  • How do I know if the payment went through?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • Can I hire a YouBike for a commercial photo or video shoot?
  • How do I rent and return a YouBike 2.0 for single rentals?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • First 30-minute ride subsidy
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • What are the precautions before riding Youbike?
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • IC cards for YouBike 1.0?
  • What should I do if I have not received the SMS verification code when signing up?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • What should I do if I’ve lost my rented YouBike?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • Can I use a YouBike for long rides or competitions?
  • Payment methods and rates for single rentals?
  • YouBike 1.0 incompatible with YouBike 2.0
  • TPASS/ Megacity Pass (EasyCard)
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • System code "4" appears when swiping IC card over the sensor for rental
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • Which app do I need to download to ride a YouBike 2.0E?
  • How do members rent and return YouBike 2.0E bikes?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • What should I do if Google verification fails?
  • What should I check before riding a YouBike?
  • What should I do if I accidentally fall down on my bike?
  • What can I do if I've forgot my YouBike password?
  • Do I need to sign up again to use a YouBike 2.0E?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • How do I check the battery level when riding a YouBike 2.0E?
  • E.Sun EasyCard co-branded card
  • What is the rate for members to hire YouBike?
  • Does YouBike offer parent-child bicycle rental service?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • Can I take down the red stopper at the dock and park a bike?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What should I check before riding a YouBike 2.0E?
  • System code "7" appears when swiping IC card over the sensor for rental
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • Do I need to re-register in a different county/city?
  • How do I sign up for the Daily YouBike campaign?
  • How do members rent and return YouBike 1.0?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • What is a YouBike?