HomeFAQsFAQ
Thank you for using the YouBike public bicycle service!
If you have any questions about using the service, please use the function below to search for answers or contact us.
- How do I delete a member account or change a member's mobile phone number?
- What can I do if I've forgot my YouBike password?
- System code "4" appears when swiping IC card over the sensor for rental
- IC cards for YouBike 1.0?
- Do I need to re-register in a different county/city?
- What is the rate for members to hire YouBike?
- On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
- On-board screen shows "Out of service" when tapping IC card for rental
- E.Sun EasyCard co-branded card
- What is a YouBike?
- What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
- System code "6" appears when swiping IC card over the sensor for rental or return
- Which app do I need to download to ride a YouBike 2.0E?
- How do members rent and return YouBike 2.0?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
- What should I do if I find my belongings left in the basket after returning a bike?
- Can I hire a YouBike for a commercial photo or video shoot?
- How do I find out if I've won a Daily YouBike prize?
- YouBike 1.0 incompatible with YouBike 2.0
- Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
- What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
- Do I need to sign up again to use a YouBike 2.0E?
- System code "1" appears when swiping IC card over the sensor for rental or return
- Are there any restrictions on the types of credit cards for single rentals?
- How do I check the battery level when riding a YouBike 2.0E?
- On-board screen shows "Timeout" when tapping IC card for rental
- What should I do if my rented YouBike breaks down?
- Can I take down the red stopper at the dock and park a bike?
- What are the rates for members to hire YouBike 2.0E?
- Payment tools for YouBike 2.0E? (incl. IC card, credit card)
- How can members add/delete IC cards or the cards linked for QR code scan?
- What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
- Can I hire a YouBike for a promotional event?
- What are the precautions before riding Youbike?
- Is riding a YouBike covered by insurance?
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
- System code "5" appears when swiping IC card over the sensor for return
- What can I do if YouBike 2.0E does not have power assistance during a ride?
- System code "0" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
- What should I check before riding a YouBike?
- Do I need to re-register to use YouBike 2.0?
- How can I check the number of vehicles or empty docks available at YouBike stations?
- On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
- On-board screen shows "Balance insufficient" when tapping IC card for return
- What should I do if I've lost the key to my YouBike 1.0 mobile lock?
- How do I sign up for the Daily YouBike campaign?
- What should I do about unusual amount deductions for the rental?
- How do members rent and return YouBike 2.0E bikes?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
- System code "9" appears when swiping IC card over the sensor for rental or return
- How do I know if the payment went through?
- How do members rent and return YouBike 1.0?
- Taipei/New Taipei City transfer discount (EasyCard)
- What can I do if no empty dock is available for return at a YouBike 1.0 station?
- System code "7" appears when swiping IC card over the sensor for rental
- Does YouBike offer group rental service?
- Payment methods and rates for single rentals?
- What should I do if I have not received the SMS verification code when signing up?
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
- System code "2" appears when swiping IC card over the sensor for rental or return
- What should I do if I’ve lost my rented YouBike?
- Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
- Taipei City Senior Card / Charity Card
- What should I do if I have lost my IC card (EasyCard/iPass)?
- "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
- How can I find out the number of days of my Daily YouBike rides?
- First 30-minute ride subsidy
- On-board screen shows "IC card locked" when tapping IC card for rental
- On-board screen shows "Wrong card payment" when tapping IC card for return
- On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
- What can I do if no empty dock is available for return at a YouBike 2.0 station?
- How do I rent and return a YouBike 2.0 for single rentals?
- How do I sign up for YouBike?
- System code "3" appears when swiping IC card over the sensor for rental or return
- How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
- What should I do if I accidentally fall down on my bike?
- Does YouBike offer parent-child bicycle rental service?
- On-board screen shows "Balance insufficient" when tapping IC card for rental
- Can I use a YouBike for long rides or competitions?
- System code "8" appears when swiping IC card over the sensor for rental or return
- What can I do if no bikes are available for rental at a YouBike station?
- What should I check before riding a YouBike 2.0E?
- What are the service areas of YouBike 2.0E?
- Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
- YouBike service center opening hours
- TPASS/ Megacity Pass (EasyCard)
- How far can I ride on the YouBike 2.0E on electricity?
- What can I do if my registered card balance is not sufficient to rent a bike?
- System code "A" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "rental limit" when tapping IC card for rental
- How can I find out the vehicle number and battery level of YouBike 2.0E?
- On-board screen shows "IC card in use" when tapping IC card for rental