HomeFAQsFAQ
Thank you for using the YouBike public bicycle service!
If you have any questions about using the service, please use the function below to search for answers or contact us.
- Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
- What should I do if Google verification fails?
- What are the service areas of YouBike 2.0E?
- What should I do if I find my belongings left in the basket after returning a bike?
- Can I hire a YouBike for a promotional event?
- On-board screen shows "Balance insufficient" when tapping IC card for return
- How can members add/delete IC cards or the cards linked for QR code scan?
- What should I do if I have not received the SMS verification code when signing up?
- Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
- What should I do if I’ve lost my rented YouBike?
- Do I need to re-register to use YouBike 2.0?
- System code "0" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Timeout" when tapping IC card for rental
- What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
- How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
- What should I check before riding a YouBike 2.0E?
- How can I check the number of vehicles or empty docks available at YouBike stations?
- On-board screen shows "Balance insufficient" when tapping IC card for rental
- What can I do if no empty dock is available for return at a YouBike 2.0 station?
- On-board screen shows "IC card in use" when tapping IC card for rental
- How do members rent and return YouBike 2.0?
- Do I need to re-register in a different county/city?
- System code "2" appears when swiping IC card over the sensor for rental or return
- How do I sign up for YouBike?
- How do I check the battery level when riding a YouBike 2.0E?
- Taipei City Senior Card / Charity Card
- How can I find out the vehicle number and battery level of YouBike 2.0E?
- What should I do if I've lost the key to my YouBike 1.0 mobile lock?
- What can I do if no bikes are available for rental at a YouBike station?
- Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
- On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
- What is a YouBike?
- System code "7" appears when swiping IC card over the sensor for rental
- What can I do if YouBike 2.0E does not have power assistance during a ride?
- System code "1" appears when swiping IC card over the sensor for rental or return
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
- TPASS/ Megacity Pass (EasyCard)
- Are there any restrictions on the types of credit cards for single rentals?
- What should I do if I accidentally fall down on my bike?
- On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
- E.Sun EasyCard co-branded card
- What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
- What is the rate for members to hire YouBike?
- Do I need to sign up again to use a YouBike 2.0E?
- What can I do if no empty dock is available for return at a YouBike 1.0 station?
- Can I take down the red stopper at the dock and park a bike?
- What are the precautions before riding Youbike?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
- Can I hire a YouBike for a commercial photo or video shoot?
- On-board screen shows "Out of service" when tapping IC card for rental
- Payment tools for YouBike 2.0E? (incl. IC card, credit card)
- YouBike service center opening hours
- System code "6" appears when swiping IC card over the sensor for rental or return
- Is riding a YouBike covered by insurance?
- On-board screen shows "Wrong card payment" when tapping IC card for return
- System code "3" appears when swiping IC card over the sensor for rental or return
- How do I delete a member account or change a member's mobile phone number?
- What should I do if my rented YouBike breaks down?
- System code "4" appears when swiping IC card over the sensor for rental
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
- Taipei/New Taipei City transfer discount (EasyCard)
- How do I find out if I've won a Daily YouBike prize?
- What should I check before riding a YouBike?
- What should I do about unusual amount deductions for the rental?
- Does YouBike offer parent-child bicycle rental service?
- On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
- "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
- What are the rates for members to hire YouBike 2.0E?
- How do I sign up for the Daily YouBike campaign?
- How do members rent and return YouBike 2.0E bikes?
- YouBike 1.0 incompatible with YouBike 2.0
- System code "A" appears when swiping IC card over the sensor for rental or return
- What can I do if my registered card balance is not sufficient to rent a bike?
- How can I find out the number of days of my Daily YouBike rides?
- Does YouBike offer group rental service?
- What should I do if I have lost my IC card (EasyCard/iPass)?
- Which app do I need to download to ride a YouBike 2.0E?
- How far can I ride on the YouBike 2.0E on electricity?
- System code "8" appears when swiping IC card over the sensor for rental or return
- How do I rent and return a YouBike 2.0 for single rentals?
- On-board screen shows "rental limit" when tapping IC card for rental
- System code "5" appears when swiping IC card over the sensor for return
- On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
- Can I use a YouBike for long rides or competitions?
- What can I do if I've forgot my YouBike password?
- System code "9" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "IC card locked" when tapping IC card for rental
- What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
- How do I know if the payment went through?
- How do members rent and return YouBike 1.0?
- First 30-minute ride subsidy
- Payment methods and rates for single rentals?
- IC cards for YouBike 1.0?