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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • Are there any restrictions on the types of credit cards for single rentals?
  • Does YouBike offer group rental service?
  • Which app do I need to download to ride a YouBike 2.0E?
  • Payment methods and rates for single rentals?
  • What should I do about unusual amount deductions for the rental?
  • System code "5" appears when swiping IC card over the sensor for return
  • Taipei/New Taipei City transfer discount (EasyCard)
  • How do members rent and return YouBike 2.0E bikes?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • IC cards for YouBike 1.0?
  • Taipei City Senior Card / Charity Card
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • What is the rate for members to hire YouBike?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • How do I check the battery level when riding a YouBike 2.0E?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • What can I do if I've forgot my YouBike password?
  • System code "4" appears when swiping IC card over the sensor for rental
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • How far can I ride on the YouBike 2.0E on electricity?
  • How do I know if the payment went through?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • Can I hire a YouBike for a commercial photo or video shoot?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • What should I do if I accidentally fall down on my bike?
  • How can I find out the number of days of my Daily YouBike rides?
  • How do I delete a member account or change a member's mobile phone number?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • What are the service areas of YouBike 2.0E?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • Does YouBike offer parent-child bicycle rental service?
  • How do I find out if I've won a Daily YouBike prize?
  • How do I sign up for YouBike?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • What is a YouBike?
  • YouBike service center opening hours
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • What should I check before riding a YouBike 2.0E?
  • What should I do if I’ve lost my rented YouBike?
  • Can I take down the red stopper at the dock and park a bike?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • What should I do if my rented YouBike breaks down?
  • How do members rent and return YouBike 2.0?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • What should I check before riding a YouBike?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • What are the precautions before riding Youbike?
  • What should I do if I have not received the SMS verification code when signing up?
  • Can I use a YouBike for long rides or competitions?
  • Can I hire a YouBike for a promotional event?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • How do I rent and return a YouBike 2.0 for single rentals?
  • YouBike 1.0 incompatible with YouBike 2.0
  • How do I sign up for the Daily YouBike campaign?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • What should I do if Google verification fails?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • On-board screen shows "rental limit" when tapping IC card for rental
  • What should I do if I find my belongings left in the basket after returning a bike?
  • Do I need to re-register to use YouBike 2.0?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • First 30-minute ride subsidy
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • Do I need to sign up again to use a YouBike 2.0E?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • E.Sun EasyCard co-branded card
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • What can I do if no bikes are available for rental at a YouBike station?
  • Is riding a YouBike covered by insurance?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Timeout" when tapping IC card for rental
  • TPASS/ Megacity Pass (EasyCard)
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • Do I need to re-register in a different county/city?
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • How do members rent and return YouBike 1.0?
  • System code "7" appears when swiping IC card over the sensor for rental
  • What are the rates for members to hire YouBike 2.0E?