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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • How do I rent and return a YouBike 2.0 for a one-time rental?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • Can I take down the red stopper at the dock and park a bike?
  • What is the rate for members to hire YouBike?
  • How do members rent and return YouBike 2.0E bikes?
  • How do members rent and return YouBike 1.0?
  • How do I find out if I've won a Daily YouBike prize?
  • What are the rates for members to hire YouBike 2.0E?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • How do I delete a member account or change a member's mobile phone number?
  • What can I do if I've forgot my YouBike password?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • System code "5" appears when swiping IC card over the sensor for return
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • How do members rent and return YouBike 2.0?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • Which app do I need to download to ride a YouBike 2.0E?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • What should I do if I accidentally fall down on my bike?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • What should I do about unusual amount deductions for the rental?
  • What can I do if no bikes are available for rental at a YouBike station?
  • How can I find out the number of days of my Daily YouBike rides?
  • Payment methods and rates for one-time rentals?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • YouBike 1.0 incompatible with YouBike 2.0
  • Do I need to re-register to use YouBike 2.0?
  • System code "4" appears when swiping IC card over the sensor for rental
  • E.Sun EasyCard co-branded card
  • What should I do if I find my belongings left in the basket after returning a bike?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • Is riding a YouBike covered by insurance?
  • Can I hire a YouBike for a promotional event?
  • How do I check the battery level when riding a YouBike 2.0E?
  • How do I sign up for YouBike?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • Can I use a YouBike for long rides or competitions?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • Do I need to sign up again to use a YouBike 2.0E?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • Does YouBike offer group rental service?
  • YouBike service center opening hours
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • System code "7" appears when swiping IC card over the sensor for rental
  • Does YouBike offer parent-child bicycle rental service?
  • How far can I ride on the YouBike 2.0E on electricity?
  • What is a YouBike?
  • What should I do if I’ve lost my rented YouBike?
  • How do I rent and return a YouBike 1.0 for a one-time rental?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • Taipei City Senior Card / Charity Card
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • Do I need to re-register in a different county/city?
  • IC cards for YouBike 1.0?
  • What should I do if I have not received the SMS verification code when signing up?
  • How do I know if the payment went through?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • What should I check before riding a YouBike?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • What should I check before riding a YouBike 2.0E?
  • First 30-minute ride subsidy
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • What should I do if my rented YouBike breaks down?
  • What are the service areas of YouBike 2.0E?
  • TPASS/ Megacity Pass (EasyCard)
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • How do I sign up for the Daily YouBike campaign?
  • On-board screen shows "Timeout" when tapping IC card for rental
  • Taipei/New Taipei City transfer discount (EasyCard)
YouBike 2.0 in white and yellow
can only be returned to YouBike 2.0 docks.
YouBike 2.0E in white and orange
can only be returned to YouBike 2.0 docks.