HomeFAQsFAQ
Thank you for using the YouBike public bicycle service!
If you have any questions about using the service, please use the function below to search for answers or contact us.
- Do I need to sign up again to use a YouBike 2.0E?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
- What should I check before riding a YouBike 2.0E?
- What should I do if my rented YouBike breaks down?
- What should I do if I’ve lost my rented YouBike?
- What can I do if no empty dock is available for return at a YouBike 1.0 station?
- E.Sun EasyCard co-branded card
- Can I use a YouBike for long rides or competitions?
- Payment methods and rates for single rentals?
- Payment tools for YouBike 2.0E? (incl. IC card, credit card)
- How can members add/delete IC cards or the cards linked for QR code scan?
- What should I do if I have lost my IC card (EasyCard/iPass)?
- IC cards for YouBike 1.0?
- How do I find out if I've won a Daily YouBike prize?
- Can I take down the red stopper at the dock and park a bike?
- Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
- On-board screen shows "Timeout" when tapping IC card for rental
- What can I do if no bikes are available for rental at a YouBike station?
- TPASS/ Megacity Pass (EasyCard)
- System code "1" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
- On-board screen shows "Balance insufficient" when tapping IC card for return
- Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
- On-board screen shows "Out of service" when tapping IC card for rental
- "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
- First 30-minute ride subsidy
- How do I check the battery level when riding a YouBike 2.0E?
- System code "9" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "IC card in use" when tapping IC card for rental
- How can I find out the vehicle number and battery level of YouBike 2.0E?
- What should I check before riding a YouBike?
- How do I rent and return a YouBike 2.0 for single rentals?
- YouBike 1.0 incompatible with YouBike 2.0
- System code "4" appears when swiping IC card over the sensor for rental
- What can I do if YouBike 2.0E does not have power assistance during a ride?
- How do I delete a member account or change a member's mobile phone number?
- Do I need to re-register to use YouBike 2.0?
- What are the service areas of YouBike 2.0E?
- What should I do if I have not received the SMS verification code when signing up?
- System code "A" appears when swiping IC card over the sensor for rental or return
- How do members rent and return YouBike 1.0?
- What are the rates for members to hire YouBike 2.0E?
- Taipei City Senior Card / Charity Card
- How do members rent and return YouBike 2.0E bikes?
- How do I sign up for YouBike?
- On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
- System code "2" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
- How can I find out the number of days of my Daily YouBike rides?
- What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
- What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
- What should I do if I accidentally fall down on my bike?
- Do I need to re-register in a different county/city?
- How can I check the number of vehicles or empty docks available at YouBike stations?
- System code "3" appears when swiping IC card over the sensor for rental or return
- Is riding a YouBike covered by insurance?
- On-board screen shows "rental limit" when tapping IC card for rental
- How do I know if the payment went through?
- On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
- What can I do if my registered card balance is not sufficient to rent a bike?
- What should I do if I've lost the key to my YouBike 1.0 mobile lock?
- System code "8" appears when swiping IC card over the sensor for rental or return
- System code "5" appears when swiping IC card over the sensor for return
- What should I do about unusual amount deductions for the rental?
- Can I hire a YouBike for a commercial photo or video shoot?
- Taipei/New Taipei City transfer discount (EasyCard)
- Can I hire a YouBike for a promotional event?
- System code "7" appears when swiping IC card over the sensor for rental
- How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
- Does YouBike offer parent-child bicycle rental service?
- On-board screen shows "Wrong card payment" when tapping IC card for return
- Does YouBike offer group rental service?
- What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
- What is a YouBike?
- What are the precautions before riding Youbike?
- What should I do if I find my belongings left in the basket after returning a bike?
- On-board screen shows "IC card locked" when tapping IC card for rental
- How far can I ride on the YouBike 2.0E on electricity?
- System code "0" appears when swiping IC card over the sensor for rental or return
- What can I do if no empty dock is available for return at a YouBike 2.0 station?
- Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
- How do I sign up for the Daily YouBike campaign?
- Are there any restrictions on the types of credit cards for single rentals?
- What can I do if I've forgot my YouBike password?
- On-board screen shows "Balance insufficient" when tapping IC card for rental
- System code "6" appears when swiping IC card over the sensor for rental or return
- What is the rate for members to hire YouBike?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
- YouBike service center opening hours
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
- Which app do I need to download to ride a YouBike 2.0E?
- How do members rent and return YouBike 2.0?