HomeFAQsFAQ
Thank you for using the YouBike public bicycle service!
If you have any questions about using the service, please use the function below to search for answers or contact us.
- Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
- What are the rates for members to hire YouBike 2.0E?
- How do I find out if I've won a Daily YouBike prize?
- Can I use a YouBike for long rides or competitions?
- How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
- YouBike service center opening hours
- What are the precautions before riding Youbike?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
- What is a YouBike?
- How can I find out the vehicle number and battery level of YouBike 2.0E?
- What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
- On-board screen shows "Out of service" when tapping IC card for rental
- How do I sign up for the Daily YouBike campaign?
- How can I check the number of vehicles or empty docks available at YouBike stations?
- What should I do if I've lost the key to my YouBike 1.0 mobile lock?
- How can I find out the number of days of my Daily YouBike rides?
- What should I do about unusual amount deductions for the rental?
- On-board screen shows "Wrong card payment" when tapping IC card for return
- On-board screen shows "rental limit" when tapping IC card for rental
- How do I rent and return a YouBike 2.0 for single rentals?
- What are the service areas of YouBike 2.0E?
- IC cards for YouBike 1.0?
- How do members rent and return YouBike 2.0?
- Payment tools for YouBike 2.0E? (incl. IC card, credit card)
- What should I do if I accidentally fall down on my bike?
- What can I do if no empty dock is available for return at a YouBike 1.0 station?
- System code "3" appears when swiping IC card over the sensor for rental or return
- How do I delete a member account or change a member's mobile phone number?
- Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
- Do I need to sign up again to use a YouBike 2.0E?
- E.Sun EasyCard co-branded card
- How do members rent and return YouBike 1.0?
- On-board screen shows "IC card in use" when tapping IC card for rental
- What should I do if I have lost my IC card (EasyCard/iPass)?
- Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
- YouBike 1.0 incompatible with YouBike 2.0
- How far can I ride on the YouBike 2.0E on electricity?
- System code "0" appears when swiping IC card over the sensor for rental or return
- What can I do if no bikes are available for rental at a YouBike station?
- What is the rate for members to hire YouBike?
- What should I do if I have not received the SMS verification code when signing up?
- How do I know if the payment went through?
- Are there any restrictions on the types of credit cards for single rentals?
- What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
- Taipei City Senior Card / Charity Card
- On-board screen shows "IC card locked" when tapping IC card for rental
- System code "8" appears when swiping IC card over the sensor for rental or return
- Can I hire a YouBike for a commercial photo or video shoot?
- What should I do if my rented YouBike breaks down?
- Does YouBike offer group rental service?
- How do I sign up for YouBike?
- Is riding a YouBike covered by insurance?
- On-board screen shows "Timeout" when tapping IC card for rental
- Do I need to re-register to use YouBike 2.0?
- "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
- What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
- Payment methods and rates for single rentals?
- What should I do if I’ve lost my rented YouBike?
- System code "7" appears when swiping IC card over the sensor for rental
- Does YouBike offer parent-child bicycle rental service?
- Can I hire a YouBike for a promotional event?
- What can I do if YouBike 2.0E does not have power assistance during a ride?
- On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
- How do members rent and return YouBike 2.0E bikes?
- Taipei/New Taipei City transfer discount (EasyCard)
- System code "9" appears when swiping IC card over the sensor for rental or return
- How do I check the battery level when riding a YouBike 2.0E?
- What can I do if my registered card balance is not sufficient to rent a bike?
- Do I need to re-register in a different county/city?
- On-board screen shows "Balance insufficient" when tapping IC card for return
- System code "A" appears when swiping IC card over the sensor for rental or return
- What should I do if Google verification fails?
- How can members add/delete IC cards or the cards linked for QR code scan?
- TPASS/ Megacity Pass (EasyCard)
- Can I take down the red stopper at the dock and park a bike?
- What should I check before riding a YouBike?
- On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
- Which app do I need to download to ride a YouBike 2.0E?
- System code "6" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
- On-board screen shows "Balance insufficient" when tapping IC card for rental
- System code "1" appears when swiping IC card over the sensor for rental or return
- System code "2" appears when swiping IC card over the sensor for rental or return
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
- First 30-minute ride subsidy
- System code "5" appears when swiping IC card over the sensor for return
- What should I do if I find my belongings left in the basket after returning a bike?
- What should I check before riding a YouBike 2.0E?
- What can I do if no empty dock is available for return at a YouBike 2.0 station?
- What can I do if I've forgot my YouBike password?
- System code "4" appears when swiping IC card over the sensor for rental
- On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?