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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • System code "3" appears when swiping IC card over the sensor for rental or return
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • What should I do if I find my belongings left in the basket after returning a bike?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • What are the service areas of YouBike 2.0E?
  • Does YouBike offer parent-child bicycle rental service?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • How do members rent and return YouBike 2.0E bikes?
  • System code "5" appears when swiping IC card over the sensor for return
  • System code "7" appears when swiping IC card over the sensor for rental
  • Taipei City Senior Card / Charity Card
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Timeout" when tapping IC card for rental
  • How do I sign up for YouBike?
  • How do I know if the payment went through?
  • What are the precautions before riding Youbike?
  • What should I do if I have not received the SMS verification code when signing up?
  • How do I sign up for the Daily YouBike campaign?
  • What should I do if I accidentally fall down on my bike?
  • How do members rent and return YouBike 2.0?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • TPASS/ Megacity Pass (EasyCard)
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • Do I need to re-register in a different county/city?
  • YouBike service center opening hours
  • How do I rent and return a YouBike 2.0 for single rentals?
  • Is riding a YouBike covered by insurance?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • On-board screen shows "rental limit" when tapping IC card for rental
  • Do I need to sign up again to use a YouBike 2.0E?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • What should I check before riding a YouBike 2.0E?
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • E.Sun EasyCard co-branded card
  • What is a YouBike?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • How do members rent and return YouBike 1.0?
  • What should I check before riding a YouBike?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • Can I take down the red stopper at the dock and park a bike?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • Which app do I need to download to ride a YouBike 2.0E?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • Can I hire a YouBike for a promotional event?
  • How far can I ride on the YouBike 2.0E on electricity?
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • What can I do if I've forgot my YouBike password?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • IC cards for YouBike 1.0?
  • Do I need to re-register to use YouBike 2.0?
  • How do I find out if I've won a Daily YouBike prize?
  • How can I find out the number of days of my Daily YouBike rides?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • Does YouBike offer group rental service?
  • What can I do if no bikes are available for rental at a YouBike station?
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • System code "4" appears when swiping IC card over the sensor for rental
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • Can I hire a YouBike for a commercial photo or video shoot?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • Payment methods and rates for single rentals?
  • YouBike 1.0 incompatible with YouBike 2.0
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • How do I check the battery level when riding a YouBike 2.0E?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • Can I use a YouBike for long rides or competitions?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • Are there any restrictions on the types of credit cards for single rentals?
  • What should I do if I’ve lost my rented YouBike?
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • What are the rates for members to hire YouBike 2.0E?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • What is the rate for members to hire YouBike?
  • How do I delete a member account or change a member's mobile phone number?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • First 30-minute ride subsidy
  • What should I do about unusual amount deductions for the rental?
  • What should I do if my rented YouBike breaks down?
  • System code "8" appears when swiping IC card over the sensor for rental or return