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FAQ

HomeFAQsFAQ

Thank you for using the YouBike public bicycle service!

If you have any questions about using the service, please use the function below to search for answers or contact us.

  • Does YouBike offer group rental service?
  • How do members rent and return YouBike 2.0E bikes?
  • System code "8" appears when swiping IC card over the sensor for rental or return
  • What can I do if no empty dock is available for return at a YouBike 1.0 station?
  • What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
  • Is riding a YouBike covered by insurance?
  • What are the rates for members to hire YouBike 2.0E?
  • What is the rate for members to hire YouBike?
  • System code "9" appears when swiping IC card over the sensor for rental or return
  • System code "A" appears when swiping IC card over the sensor for rental or return
  • Are there any restrictions on the types of credit cards for single rentals?
  • How can I check the number of vehicles or empty docks available at YouBike stations?
  • "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
  • What should I do if I find my belongings left in the basket after returning a bike?
  • System code "4" appears when swiping IC card over the sensor for rental
  • Payment methods and rates for single rentals?
  • System code "0" appears when swiping IC card over the sensor for rental or return
  • How do I check the battery level when riding a YouBike 2.0E?
  • What can I do if I've forgot my YouBike password?
  • Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
  • What can I do if no bikes are available for rental at a YouBike station?
  • What should I do if my rented YouBike breaks down?
  • How do I sign up for YouBike?
  • How can members add/delete IC cards or the cards linked for QR code scan?
  • How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
  • Which app do I need to download to ride a YouBike 2.0E?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
  • What can I do if no empty dock is available for return at a YouBike 2.0 station?
  • On-board screen shows "Out of service" when tapping IC card for rental
  • How can I find out the vehicle number and battery level of YouBike 2.0E?
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
  • Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
  • On-board screen shows "Timeout" when tapping IC card for rental
  • Do I need to re-register in a different county/city?
  • Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
  • System code "6" appears when swiping IC card over the sensor for rental or return
  • On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
  • First 30-minute ride subsidy
  • Taipei City Senior Card / Charity Card
  • How do I find out if I've won a Daily YouBike prize?
  • Can I use a YouBike for long rides or competitions?
  • Taipei/New Taipei City transfer discount (EasyCard)
  • Do I need to re-register to use YouBike 2.0?
  • On-board screen shows "IC card locked" when tapping IC card for rental
  • How can I find out the number of days of my Daily YouBike rides?
  • What can I do if YouBike 2.0E does not have power assistance during a ride?
  • What should I do if I've lost the key to my YouBike 1.0 mobile lock?
  • System code "1" appears when swiping IC card over the sensor for rental or return
  • Payment tools for YouBike 2.0E? (incl. IC card, credit card)
  • What is a YouBike?
  • How do I sign up for the Daily YouBike campaign?
  • YouBike 1.0 incompatible with YouBike 2.0
  • What should I check before riding a YouBike?
  • What should I do if I’ve lost my rented YouBike?
  • TPASS/ Megacity Pass (EasyCard)
  • What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
  • What should I do if I have not received the SMS verification code when signing up?
  • What are the service areas of YouBike 2.0E?
  • Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
  • Does YouBike offer parent-child bicycle rental service?
  • Can I take down the red stopper at the dock and park a bike?
  • System code "3" appears when swiping IC card over the sensor for rental or return
  • How do I delete a member account or change a member's mobile phone number?
  • What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
  • What are the precautions before riding Youbike?
  • On-board screen shows "rental limit" when tapping IC card for rental
  • On-board screen shows "Wrong card payment" when tapping IC card for return
  • System code "2" appears when swiping IC card over the sensor for rental or return
  • System code "7" appears when swiping IC card over the sensor for rental
  • What should I check before riding a YouBike 2.0E?
  • E.Sun EasyCard co-branded card
  • How far can I ride on the YouBike 2.0E on electricity?
  • On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
  • Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
  • What should I do if I have lost my IC card (EasyCard/iPass)?
  • What should I do about unusual amount deductions for the rental?
  • On-board screen shows "IC card in use" when tapping IC card for rental
  • How do members rent and return YouBike 2.0?
  • How do I rent and return a YouBike 2.0 for single rentals?
  • On-board screen shows "Balance insufficient" when tapping IC card for return
  • IC cards for YouBike 1.0?
  • Can I hire a YouBike for a promotional event?
  • System code "5" appears when swiping IC card over the sensor for return
  • Can I hire a YouBike for a commercial photo or video shoot?
  • What can I do if my registered card balance is not sufficient to rent a bike?
  • On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
  • How do I know if the payment went through?
  • On-board screen shows "Balance insufficient" when tapping IC card for rental
  • Do I need to sign up again to use a YouBike 2.0E?
  • On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
  • What should I do if I accidentally fall down on my bike?
  • How do members rent and return YouBike 1.0?
  • YouBike service center opening hours