HomeFAQsFAQ
Thank you for using the YouBike public bicycle service!
If you have any questions about using the service, please use the function below to search for answers or contact us.
- What is the rate for members to hire YouBike?
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 2.0?
- On-board screen shows "Unlock with original phone" when scanning QR code to unlock during temporary parking
- System code "0" appears when swiping IC card over the sensor for rental or return
- What should I do if I've lost the key to my YouBike 1.0 mobile lock?
- How can I check the number of vehicles or empty docks available at YouBike stations?
- On-board screen shows "IC card in use" when tapping IC card for rental
- What should I check before riding a YouBike 2.0E?
- How can I find out the number of days of my Daily YouBike rides?
- Can I use a YouBike for long rides or competitions?
- What should I do if Google verification fails?
- What can I do if my registered card balance is not sufficient to rent a bike?
- On-board screen shows "Out of service" when tapping IC card for rental
- What should I do if I have lost my IC card (EasyCard/iPass)?
- What should I do if I have not received the SMS verification code when signing up?
- What can I do if I've forgot my YouBike password?
- How can I find out the vehicle number and battery level of YouBike 2.0E?
- Payment tools for YouBike 2.0? (incl. IC card, credit card and e-payment)
- YouBike 1.0 incompatible with YouBike 2.0
- Do I need to re-register to use YouBike 2.0?
- Does YouBike offer parent-child bicycle rental service?
- TPASS/ Megacity Pass (EasyCard)
- Can I take down the red stopper at the dock and park a bike?
- What should I do if I’ve lost my rented YouBike?
- E.Sun EasyCard co-branded card
- Why is my NFC-enabled handset prone to payment failure when I return a YouBike 1.0?
- What are the rates for members to hire YouBike 2.0E?
- What is a YouBike?
- How do members rent and return YouBike 1.0?
- On-board screen shows "rental limit" when tapping IC card for rental
- Do I need to return a YouBike 2.0E bike to a YouBike 2.0 dock?
- How do I sign up for the Daily YouBike campaign?
- What can I do if the kiosk at a YouBike 1.0 station crashes and I cannot return to the home screen?
- How do I find a 2.0E vehicle available on the YouBike 2.0 station map?
- Can I hire a YouBike for a promotional event?
- How do I delete a member account or change a member's mobile phone number?
- On-board screen shows "IC card locked" when tapping IC card for rental
- How do members rent and return YouBike 2.0E bikes?
- How do I sign up for YouBike?
- What can I do if YouBike 2.0E does not have power assistance during a ride?
- On-board screen shows "Unlock with original IC card" when tapping IC card to unlock during temporary parking
- System code "2" appears when swiping IC card over the sensor for rental or return
- Why is my IC card being locked? Will it affect other services (e.g. taking MRT or buses)?
- Payment methods and rates for single rentals?
- What are the precautions before riding Youbike?
- How do members rent and return YouBike 2.0?
- Taipei/New Taipei City transfer discount (EasyCard)
- YouBike service center opening hours
- What should I do if I find my belongings left in the basket after returning a bike?
- System code "3" appears when swiping IC card over the sensor for rental or return
- How can members add/delete IC cards or the cards linked for QR code scan?
- What can I do if no empty dock is available for return at a YouBike 1.0 station?
- Are there any restrictions on the types of credit cards for single rentals?
- First 30-minute ride subsidy
- What should I do about unusual amount deductions for the rental?
- Which app do I need to download to ride a YouBike 2.0E?
- How do I know if the payment went through?
- How do I check the battery level when riding a YouBike 2.0E?
- What should I check before riding a YouBike?
- Do I need to re-register in a different county/city?
- Can I hire a YouBike for a commercial photo or video shoot?
- Taipei City Senior Card / Charity Card
- System code "1" appears when swiping IC card over the sensor for rental or return
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 1.0?
- What can I do if no bikes are available for rental at a YouBike station?
- System code "6" appears when swiping IC card over the sensor for rental or return
- IC cards for YouBike 1.0?
- What can I do if no empty dock is available for return at a YouBike 2.0 station?
- What are the service areas of YouBike 2.0E?
- System code "4" appears when swiping IC card over the sensor for rental
- Payment tools for YouBike 2.0E? (incl. IC card, credit card)
- What should I do if my rented YouBike breaks down?
- How do I find out if I've won a Daily YouBike prize?
- System code "9" appears when swiping IC card over the sensor for rental or return
- What should I do if I don't pick up a YouBike 1.0 after swiping IC card?
- System code "5" appears when swiping IC card over the sensor for return
- On-board screen shows "Timeout" when tapping IC card for rental
- On-board screen shows "Wrong card payment" when tapping IC card for return
- "Card not registered" is displayed on the on-board screen when passing IC card over the sensor for rental
- On-board screen reads “Tap the IC Card Again” when swiping IC card over the sensor for rental or return
- Is riding a YouBike covered by insurance?
- On-board screen shows "Balance insufficient" when tapping IC card for rental
- Why is my NFC-enabled handset prone to failure in detecting sensors and I can't rent a YouBike 2.0?
- Does YouBike offer group rental service?
- Do I need to sign up again to use a YouBike 2.0E?
- What should I do if I don't pick up a YouBike 2.0 after swiping IC card?
- What should I do if I accidentally fall down on my bike?
- System code "8" appears when swiping IC card over the sensor for rental or return
- How do I rent and return a YouBike 2.0 for single rentals?
- System code "7" appears when swiping IC card over the sensor for rental
- How far can I ride on the YouBike 2.0E on electricity?
- System code "A" appears when swiping IC card over the sensor for rental or return
- On-board screen shows "Previous charge NT$xxx, Balance NT$xxx" when tapping IC card for rental
- On-board screen shows "Balance insufficient" when tapping IC card for return